Recovery Support Coordinator

Groups Recover Together, Inc.•Port Richey, FL

9d•$43,000 - $50,000•Hybrid

About The Position

Groups is an outpatient provider specializing in substance use disorder treatment, serving underserved communities affected by the opioid crisis. Its evidence-based care combines medication, group therapy, and personalized support delivered online and in person. The Recovery Support Coordinator is a member of the care team who provides recovery support and coordinates care across clinical, social, and community settings. The coordinator supports a defined panel of 160–180 members with health-related social needs, treatment engagement, care coordination, and wellness throughout recovery. The role reports to the Recovery Operations Supervisor and receives clinical supervision from local clinical leadership. The posted schedule is Monday 10:30 a.m.–8:30 p.m., Tuesday 11:30 a.m.–9:30 p.m. (remote), Wednesday 10:30 a.m.–8:30 p.m., and Thursday 9 a.m.–7 p.m. The stated salary range is $43,000–$50,000 per year, based on experience and education.

Requirements

High school diploma required.
At least two years of experience in case management, care coordination, peer support, or a related field is preferred.
Experience working with individuals with substance use or mental health challenges is preferred.
Experience using electronic health records is required.
Reliable internet access of 50 Mbps download and 10 Mbps upload, and strong Wi-Fi, if working remotely.
Must meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Valid driver’s license and access to a vehicle if the role includes community travel.
Strong interpersonal and communication skills, including the ability to build trust and motivate members in recovery.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Ability to identify and navigate community resources and connect members to appropriate support systems.
Strong organization, time management, and problem-solving skills, including the ability to manage multiple priorities.
Ability to maintain confidentiality, professional boundaries, and high ethical standards.
Proficiency in G-Suite, email, electronic medical records, and other digital tools.
Adaptability and problem-solving skills in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.
Ability to work evenings or flexible hours as needed.
Florida applicants for positions providing care to vulnerable populations must undergo screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or a related field.
Peer Support Specialist or Peer Recovery Coach certification, which may be preferred or required in select programs or states.
Lived experience relevant to recovery support, where applicable.

Responsibilities

Collaborate with counselors, prescribers, and other care team members to provide member-centered care, including participating in interdisciplinary case conferences.
Build trusted relationships with members and support recovery goals using empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals, and provide individual coaching, coping-skills support, and engagement in recovery activities.
Conduct intensive outreach to help unengaged members reengage in treatment.
Orient new members to the Groups care model and support their transition into care through outreach and engagement.
Provide in-person, virtual, and telephonic support based on member and regional needs.
Maintain a shared caseload and coordinate with the care team to support service delivery and remove barriers to care.
Support completion of care pathways for members in special populations, including those at high risk of disengagement or poor outcomes.
Connect members with healthcare, behavioral health, social services, and community resources, and follow up to confirm needs are met.
Help members navigate insurance, pharmacy, housing, and transportation systems and advocate for their needs.
Manage referrals, releases of information, and other documentation to support transitions of care.
Serve as a community connector and advocate, promote recovery-positive language, reduce stigma, foster inclusion, and develop expertise in local resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management and coordination, toxicology submissions, appointment scheduling, and responding to inquiries through phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and ongoing continuing education.
Engage in community outreach and education as necessary.
Perform other duties as assigned.