Recovery Sr Operations Analyst - Letters

Newrez•Tempe, AZ

12d

About The Position

Manage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.

Requirements

Associates or Bachelor’s degree in Business; or equivalent work experience
5+ years writing, editing and process development experience.
5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.
Strong verbal and written communication skills
Ability to analyze information and business processes.
Self-Motivated with strong attention to detail and excellent organizing skills
Strong problem-solving skills
Ability to work both independently and with a team.
Proficiency with Microsoft products, especially Word and Excel
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Manage the letter process for SMS Recovery.
Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.
Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.
Ensure legally required Recovery letters and notices are sent timely and accurately.
Manage Recovery letters processes for loan servicing transfers.
Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.
Assist IT with data file requirements for bulk letters as needed.
Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.
Performs related duties as assigned by supervisor.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)