Recovery Sr Operations Analyst - Letters
Newrez LLC•Tempe, AZ
About The Position
Manage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.
Requirements
- Associates or Bachelor’s degree in Business; or equivalent work experience
- 5+ years writing, editing and process development experience.
- 5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.
- Strong verbal and written communication skills
- Ability to analyze information and business processes.
- Self-Motivated with strong attention to detail and excellent organizing skills
- Strong problem-solving skills
- Ability to work both independently and with a team.
- Proficiency with Microsoft products, especially Word and Excel
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Responsibilities
- Manage the letter process for SMS Recovery. Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.
- Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.
- Ensure legally required Recovery letters and notices are sent timely and accurately.
- Manage Recovery letters processes for loan servicing transfers.
- Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.
- Assist IT with data file requirements for bulk letters as needed.
- Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.
- Performs related duties as assigned by supervisor.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- 1 company-paid Volunteer Time Off day
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
