Recovery Operations Senior Analyst

SoFi•San Francisco, CA

5d•$160,000 - $176,000•Hybrid

About The Position

SoFi Bank N.A. seeks Recovery Operations Senior Analyst in San Francisco, CA: Job Duties: Lead the ideation, process build-out, and execution of a robust control infrastructure for; Recovery operations, across the different operational streams. Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures to align with the framework. Identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations. Support the build out and deployment of a full set of operational control checks for the Internal Recovery Unit (IRU); Ensure adequate controls are present in all aspects of the IRU's operation; including monthly account assignment into the IRU, bi-weekly DSC scrub, settlement offering and arrangement, compliance with settlement break parameters, program completion and performance reporting. Develop and maintain robust monitoring and reporting capabilities to track the different streams of Recovery Operations across SoFi's lending businesses. Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates. Perform operational oversight of our Recovery vendors, requiring vendor staffing and process optimization discussions, regular performance reviews, operational due diligence, and annual on-site audits to ensure adequate controls and alignment with contractual agreements. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.

Requirements

Master’s degree in Information Technology, Analytics, Operations Research or related quantitative field
Two (2) years of experience in the job offered or related occupation
Data Analysis
Business Data Management
Data Mining
Business Forecasting
Database & Querying Languages
Business Intelligence & Visualization (Tableau and Power BI)
Programming and scripting for data-related tasks
Process Automation (VBA, Alteryx)
Executive Presentation/Communication
Cross-Functional Collaboration

Responsibilities

Lead the ideation, process build-out, and execution of a robust control infrastructure for Recovery operations across different operational streams.
Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures.
Identify process and procedure issues and areas of opportunity for introducing strong control risk management related to Recovery Operations.
Support the build-out and deployment of operational control checks for the Internal Recovery Unit (IRU), ensuring adequate controls in all aspects of its operation.
Develop and maintain robust monitoring and reporting capabilities to track Recovery Operations across SoFi's lending businesses.
Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates.
Perform operational oversight of Recovery vendors, including staffing, process optimization, performance reviews, due diligence, and audits.