Recovery Specialist

Jacoby & Meyers • Los Angeles, CA

1d • $20 - $26 • Remote

About The Position

Jacoby & Meyers is the nation's pre-eminent law firm protecting consumers since 1972. We are currently seeking a smart and determined Recovery Specialist to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It's a culture where you have the freedom to experiment and push your talents as far as they can go.

Requirements

• Prior personal injury experience and a thorough knowledge of the personal injury law case progression is required.
• Excellent listening skills and the ability to de-escalate volatile situations.
• Strong communication skills, both verbal and written, with the ability to interact with emotionally labile individuals.
• Proven ability to communicate and collaborate effectively with other departments.
• Strong problem identification and problem-solving skills
• Spanish Speaker
• Knowledge of Internet software, Spreadsheet software and Word Processing software.

Responsibilities

• Conduct outbound calls to clients who have disengaged from their case to better understand their current situation and explore options for continued representation.
• Offer clients a clear and compelling overview of the firm's commitment to their case and the benefits of continuing representation with the firm.
• Build rapport with clients by actively listening to their concerns and addressing them with empathy and professionalism.
• Work closely with the client's current case handler and/or attorney to obtain case updates and background information prior to conducting outreach, ensuring all client interactions are informed and aligned.
• Identify and escalate unresolved client issues to the appropriate department for prompt resolution.
• Collaborate with the Client Advocate and Operations team on initiatives and projects aimed at improving the overall client experience throughout the case lifecycle.
• Assist the Turn-Down team with additional tasks and projects as needed to support day-to-day operations.

Benefits

• Flexible Schedules
• Medical, Dental, Vision and Pet Insurance
• 401(k) with Company Match
• Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
• Short-term and Long-term Disability
• Employee Assistance and Travel Assistance Programs
• Paid Time Off, Paid Sick Time, Paid Holidays
• Health FSA and Dependent Care FSA
• Accident Insurance
• Commuter Transportation Incentive
• Cell Phone and Internet Stipend
• Fully-paid parking
• Learning and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed