Recovery Specialist
About The Position
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Requirements
- Strong Data Acquisition and Management skills
- General banking knowledge
- Strong negotiation and mediation skills
- High School Diploma, College Preferred
- Previous loan collections, lending or credit administration experience
- Successful completion of probationary period.
- Required annual compliance training.
Responsibilities
- Knowledge of options available to the bank with regard to debt collection. These include voluntary payment arrangements, various legal actions through courts and attorneys, and third-party collection companies.
- Attempts to contact with customers who have charged off accounts with the bank.
- Negotiate repayment terms and processes transactions, as needed.
- Attend court hearings or arbitration hearings.
- Produce and maintain various reports and statistics, as needed.
- Utilizes various data products and the internet to locate customers
- Manages legal assignments with the advice of the bank's attorneys.
- Performs asset searches for the purpose of supporting legal action.
- Be a source of information for all internal bank customers regarding charged off accounts.
- Complete transactions, minimizing operational errors and maintaining a proper workflow.
- Ensure compliance of the branch’s security and audit procedures.
- Assures that Recovery records, reports and other correspondence resulting from customer contact attempts and transactions are correctly documented.
- Serve customers quickly, accurately, efficiently and confidentially.
- Manage potentially adversarial telephone conversations by remaining professional and courteous.
- Presents a neat and professional personal appearance, in accordance with bank policy.
- Ensures compliance with all bank policies and procedures as well as state, federal, and regulatory requirements.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
- Equal Opportunity Employer, including disabled/veterans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
