Recovery Services Clerk

Gowling WLG • Hamilton, ON

23h • Hybrid

About The Position

We are currently seeking an experienced clerk to join our fast-paced Recovery Services department in the Hamilton Office. Responsible for the preparation of various legal documents for power of sale proceedings for the Team Leader and other team members.

Requirements

• 3+ years experience as a Recovery Services Clerk
• Capacity to work independently, as well as in a team environment
• Produce a high quality and quantity of work product, occasionally under tight timelines
• Able to prioritize and to redefine priorities when necessary
• Handle stress in a business-like manner
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
• Legal Administrative Assistant or Administrative Assistant Diploma/Certificate

Nice To Haves

• Knowledge of and experience using Teraview is preferred

Responsibilities

• Receiving, reviewing and opening files, including entering data.
• Prepare, issue and serve all documents necessary from inception of file to closure of file.
• Liaise with all internal and external parties involved with the proceedings, including preparation of all correspondence.
• Monitor the various steps throughout the proceedings, dealing with any issues that may arise and escalating problems to a higher level where/when necessary.
• Review all correspondence and respond.
• Receive and process all monies received in connection with the file.
• Prepare detailed reports to all necessary parties (internal and external) and enter information of complete file progress on the Debt Recovery Network (diarize, scan, and upload every telephone conversation, voice message, email message, or document relating to each file).
• Order Accounting report and ensure zero balance owing on account before closing file. Prepare file for storage and send to storage.
• May act as a “go to person” for junior members of the team to provide direction and guidance.
• Any other duties required.

Benefits

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days and hybrid work flexibility
• Parental leave top-up for 26 weeks (after 12 months of full-time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long-term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs, referral bonuses and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree