Recovery Manager

NAMI Chicago • Chicago, IL

just now • $60,000 - $70,000 • Hybrid

About The Position

Reporting to the Director of Community Based Programs, the Recovery Manager provides leadership for NAMI Chicago's In Home Recovery Support (IHRS) and Engagement & Support (E&S) Programs and supports recovery-oriented service delivery across community-based recovery initiatives. This role oversees program operations, reflective supervision, staff development, and continuous quality improvement to ensure services remain strengths-based, person-centered, and aligned with peer support values. The ideal candidate has experience in behavioral health, peer support, social services, or a related field and demonstrates a commitment to developing teams, fostering community partnerships, and supporting individuals as they explore opportunities for community living and recovery. This position requires regular travel throughout Chicagoland and a strong ability to support staff working in both facility and community settings.

Requirements

• Demonstrated commitment to serving underrepresented and vulnerable populations, including social and racial/ethnic minorities as well as those living with mental illnesses and/or substance use disorders
• Proven record of success working in a diverse environment that includes people of different identities, including but not limited to race, ethnicity, religion, sexual orientation, gender and physical/mental ability
• Firsthand knowledge/experience living with a mental health condition and utilizing recovery principles.
• Familiarity with community resources and treatment options for mental health conditions and substance use.
• Experience leading community-based behavioral health, recovery, or peer support programs.
• Experience supervising staff through reflective supervision, coaching, and strengths-based leadership approaches.
• Utilizes CRSS and CPRS competencies and code of ethics in decision making and development of programmatic elements.
• Experience supporting individuals with serious mental illness, substance use challenges, or complex service needs.
• Demonstrated ability to build partnerships across healthcare, behavioral health, social service, and community systems.
• Experience using data, outcomes, and participant feedback to guide program improvement.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and support staff working across diverse geographic locations.
• Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.
• Utilizes a growth mindset in supervisory tasks and connections with the Recovery department.
• Willingness and ability to travel regularly throughout Chicagoland.
• Bachelor’s Degree in Social Work, Counseling, or related field
• Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS)
• At least 5 years of Social Work or Mental Health related work experience
• At least 3 years of supervisory experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, client record management systems, and electronic documentation systems.

Nice To Haves

• Bilingual in English and Spanish
• Regular access to a vehicle

Responsibilities

• Lead day-to-day operations of the IHRS and E&S Programs, ensuring services remain recovery-oriented, person-centered, and aligned with peer support values.
• Oversee staffing, caseload distribution, regional coverage planning, and participant access across assigned facilities and community settings.
• Monitor program utilization, participant engagement, community activity participation, and service outcomes to support continuous improvement and equitable access.
• Monitor program operations, documentation, and service delivery practices to ensure fidelity to peer support values, program requirements, and recovery-oriented service models.
• Ensure programming includes meaningful opportunities for community exploration, relationship building, skill development, and connection to recovery-oriented supports.
• Monitor program budgets and expenditures, ensuring responsible stewardship of resources, adherence to funding requirements, and alignment with organizational goals.
• Build and maintain collaborative relationships with Prime Agencies, SMHRFs/SNFs, community providers, and other stakeholders to support strong referral process, participant engagement and successful transitions to community living.
• Process participant referrals and determine program eligibility.
• Provide reflective supervision and coaching to supervisors to strengthen peer practice, professional growth, and role effectiveness.
• Support staff in balancing professional responsibilities, documentation requirements, and participant-centered relationship building.
• Promote team culture grounded in psychological safety, strengths-based feedback, collaboration, and continuous learning.
• Partner with leadership on performance development, employee engagement, recognition, recruitment, and retention efforts.
• Develop and facilitate onboarding, training, and ongoing learning opportunities focused on peer support values, motivational engagement, recovery-oriented practice, and community integration.
• Support staff in translating peer support principles into meaningful participant outcomes.
• Promote fidelity to the peer support model while encouraging innovation and continuous improvement.
• Serve as a recovery leadership voice across NAMI Chicago, advancing peer support values, community integration, and person-centered practices.
• Track and analyze program goals related to engagement, community participation, transitions, participant outcomes, and program capacity.
• Collaborate with Integration, Program Evaluation, and program leadership to prepare reports, support grant and contract deliverables, and ensure timely and accurate submission of required program data.
• Partner with program leadership to develop and monitor key program metrics, performance indicators, and participant outcomes to evaluate program effectiveness, identify trends, and drive continuous quality improvement initiatives.
• Perform other duties as assigned.

Benefits

• Company sponsored wellness activities.
• Medical, Dental and Vision benefits.
• Company sponsored Life and AD&D Insurance and Long-Term Disability.
• 401k Retirement plan.
• Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level