Recovery Engagement Specialist (PT, 7a-3p)

Connections Health Solutions•San Francisco, CA

1d•Onsite

About The Position

The Recovery Engagement Specialist at the RESET Center helps create a safe, calm, and supportive environment for community members under the influence of alcohol and/or other drugs. The center offers an alternative to emergency department or jail transport, using a compassionate, trauma-informed, person-centered approach. The specialist supports participants through the sobering process by conducting basic monitoring, documenting participant status, fostering trust and engagement, and supporting comfort, hydration, and safety. The role is part of a coordinated multidisciplinary team and values lived experience—including experience with homelessness, recovery, incarceration, harm reduction, and substance use—as a source of expertise and connection. The RESET Center is located in San Francisco’s South of Market neighborhood and is operated by Connections Health Solutions. In collaboration with local law enforcement and public health agencies, it diverts publicly intoxicated individuals from the criminal justice and healthcare systems and connects them with community resources. The posting identifies this as a part-time position with a 7 a.m.–3 p.m. schedule. Compensation is listed as $23–$27.09 per hour for San Francisco. The company has a mandatory vaccination policy; successful applicants must be fully vaccinated with documentation or qualify for an exemption before starting.

Requirements

High school diploma or equivalent.
At least one year of personal recovery experience.
Experience working with diverse populations, including people experiencing substance use and intoxication, homelessness or housing instability, impacts of the criminal legal system, or mental health crises.
Familiarity with harm reduction, restorative and recovery-oriented practice, and trauma-informed care.
Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
Basic computer literacy, including the ability to document in an electronic health record (EHR).
Ability to obtain and accurately record vital signs.
Strong attention to detail and ability to complete documentation in a timely manner.
Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment.
Must meet the company’s mandatory vaccination policy or qualify for an exemption before the start date.

Nice To Haves

Lived experience with substance use, recovery, homelessness, or incarceration is highly valued and welcomed.
Possess at least two of the following: current Basic Life Support (BLS) certification; Alcohol & Other Drug (AOD) Certification and two years’ experience working in crisis, detox, or treatment environments; Crisis De-Escalation Training certification; Certified Nursing Assistant (CNA); Certified Medical Assistant (CMA); emergency or field-based work experience.

Responsibilities

Take participant vital signs as delegated under protocol.
Monitor participants throughout the sobering process, following guidelines and observing their general well-being.
Respond promptly and empathetically to participant needs and requests.
Provide snacks, hydration, blankets, and other comfort measures.
Observe participant behavior and condition and complete observation logs, rounds, and milieu documentation accurately and in real time.
Identify escalating or unsafe behavior and promptly notify supervisory or clinical team members.
Engage participants compassionately and without judgment, respecting their experiences and autonomy.
Use personal or lived experience, when comfortable, to build trust and rapport and demonstrate understanding of recovery and harm reduction pathways.
Support a safe, calm environment using trauma-informed communication and de-escalation techniques.
Assist with environmental cleanliness and sanitation, keeping spaces organized and hygienic.
Collaborate with health workers, safety monitors, peers, and supervisors to maintain an orderly, non-judgmental environment.
Participate in ongoing training and development, including motivational interviewing, effects of alcohol and other substances, trauma-informed service delivery, crisis and de-escalation practices, customer service, and team-based care.
Maintain proficiency with evolving program protocols and standards of care.
Perform all other duties as assigned.

Benefits

Full-time employees and their families are offered medical, dental, vision, accident, critical illness, and hospital indemnity insurance.
Company-paid Basic Life, AD&D, and short- and long-term disability coverage.
Voluntary life insurance option for employees and their families.
Health Savings Accounts with a $1,000–$2,000 employer contribution, depending on plan.
Flexible Spending Accounts for health care, dependent care, and eligible commuter expenses.
401(k) company match after six months: 50% of deferrals up to 6% of compensation.
Generous paid time off starting at 160 accrued hours annually and 12 recognized company holidays.
Company-paid parental leave for eligible employees.
Employee Assistance Program for confidential emotional support, work-life, financial, and legal solutions, or online support; available to pool, part-time, and full-time employees.
Automatic enrollment in the 401(k) plan after 90 days.