Recovery Coach (CSP)

Casa Esperanza • Tewksbury, MA

1d • $22 - $22 • Onsite

About The Position

The Recovery Coach (RC) provides non-clinical services to help individuals and families establish and maintain recovery from addiction and mental illness, participate in recovery-oriented activities, and build networks of sober support. The RC helps patients access substance use disorder treatment, community resources, and recovery groups; identifies barriers to care; supports prospective patients through intake; and remains a source of support regardless of relapse. The coach serves as a motivator, ally, role model, and advocate, drawing on lived recovery experience when applicable and modeling recovery-oriented behaviors that respect each person’s perspective, preferences, self-determination, and treatment decisions.

As part of Casa Esperanza, Inc., the Recovery Coach works independently and collaboratively within an integrated, multidisciplinary team. The Casa Community Support Program (CSP) addresses health-related social needs among people with substance use and co-occurring behavioral health disorders. Peer recovery coaching is nonclinical and nonmedical, while coordinating with primary care, mental health, and addiction treatment providers to support clients and avoid duplication or conflicting care. This is primarily an in-person, community-based position involving travel, transportation for patients, and office time; occasional work from home may be available.

Requirements

• Minimum high school diploma or equivalent.
• At least two years of demonstrated personal recovery experience.
• Bilingual Spanish and English required.
• Current and valid Massachusetts driver’s license and a proven record of safe driving.
• Experience with homelessness, mental illness, and domestic violence.
• Experience with Zoom or other virtual platforms.
• Strong verbal and written communication skills in English.
• Knowledge of community and recovery resources.
• Ability to work both independently and as a team member.
• Understanding of relapse prevention and harm reduction techniques.
• Strong interpersonal skills.
• Strong communication and technical skills.
• Crisis management skills.
• Ability to effectively use computer programs, including web-based database systems.
• Ability to meet the physical and training requirements of the position.
• Proof of full COVID-19 vaccination is required for employment offers, subject to the stated exemption process.

Responsibilities

• Connect with people early in intake or admission to introduce program services and encourage recovery through support, engagement, and hope.
• Assist clients in developing an Individual Recovery Action Plan.
• Help clients navigate recovery support systems and access health and wellness, housing, employment, and other professional and non-professional resources.
• Facilitate support groups, including NA, AA, HARP, and Dual Recovery Group, through Zoom as needed, and document group notes in the electronic health record.
• Document client encounters and other required data and maintain current client records in the electronic health record.
• Train four peer leaders to deliver peer-facilitated educational groups and organize pro-social activities.
• Assist clients with applying for health insurance.
• Provide transportation assistance to and from aftercare treatment and support services.
• Conduct outreach to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups.
• Share personal recovery experiences when applicable and model effective coping techniques and self-help strategies.
• Help clients build self-understanding and recovery skills, take an active role in treatment, and work toward recovery and self-sufficiency.
• Provide ongoing education about substance abuse, mental health, HIV/AIDS, hepatitis, tobacco, nutrition, exercise, and other health and wellness topics.
• Use motivational enhancement techniques to explore treatment options and address ambivalence about care.
• Advocate for patients to reduce barriers to care.
• Work closely with the multidisciplinary team to ensure client needs are met.
• Provide interpretation for clients as needed.
• Participate in biweekly supervision with the program director.
• Attend mandatory weekly multidisciplinary team meetings.
• Support the Lead Recovery Coach and Project Director with reporting requirements as needed.
• Serve as a liaison among administration, staff, clients, and volunteers.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer matching up to 6% of annual salary after one year of service.
• 12 paid holidays per year plus one floating holiday.
• Paid time off: 18 days in year one, 20.5 days in year two, and 23 days in year five.
• 10 paid sick days per year.
• Long- and short-term disability coverage.
• Company-paid life insurance.
• Health insurance, including medical, dental, and vision.
• Health Reimbursement Arrangement (HRA).
• Flexible Spending Account and Dependent Care Account (FSA/DCA).
• ComPsych Guidance Resources Employee Assistance Program.
• Educational opportunities.
• Tuition remission.
• Employee Ticket at Work discounts for entertainment, travel, movies, and more.
• Career advancement opportunities.
• Increased salary for credentials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED