Recovery Center Assistant Manager

Easterseals•Portsmouth, NH

About The Position

Founded in 2009, Granite Pathways began as a grass-roots initiative that introduced the “clubhouse” model in New Hampshire, an evidence-based, self-help community, aimed at eliminating isolation and providing hope, dignity, and recovery options for adults with mental illness. The Granite Pathways of today is a multi-faceted, statewide organization that provides an array of services for those struggling with mental illness or substance use disorders. The Recovery Center Assistant Manager will supervise and support staff on all programing operations and service line delivery. This position will also be responsible for contract delivery management and oversight ensuring contract deliverables, metrics, and outcomes are exceeded. The Recovery Center Assistant Manager will be responsible for center operations including staff scheduling, event planning, outreach, and facilities.

Requirements

High School Diploma, GED or HiSET.
CRSW Licensure
Minimum of 3-5 years of relevant experience; an equivalent combination of related education and experience.
Demonstrable knowledge of Mission, vision and goals of Granite Pathways and The Fedcap Group and execution of relevant policies and procedures.
Strong organizational, administration, and communication skills (both verbal and written).
Technical skills include the use of computers and programs such as Microsoft office products, Adobe, and ADP.
An understanding of statewide resources.
Demonstrable ability to Handle sensitive information in a confidential manner.
Work independently with minimum supervision.
Use analytical and critical thinking skills in supporting program staff.
Maintain professional appearance and professional boundaries.
Have a strength-based approach in developing and supporting staff.
Travel as needed

Responsibilities

Supervise and support staff on all programming operations and service line delivery.
Responsible for contract delivery management and oversight ensuring contract deliverables, metrics, and outcomes are exceeded.
Responsible for center operations including staff scheduling, event planning, outreach, and facilities.
Implement concepts presented in orientation and training.
Possess professional behavior elements including ability to supervise and engage staff in respectful interactions and maintain a high level of confidentiality.
Maintain and update personnel files.
Conduct individual and/or group supervision with all staff.
Facilitate staff training and development including coordinating clinical supervision.
Lead staff in supporting time management, professional development, payroll/benefits, caseload management, and case consultations, supporting staff in a way that increases staff satisfaction and retention.
Quality tracking of field staff performance; ensuring the maintenance of accurate, complete, timely and high-quality documentation and data collection to meet best practice standards that comply with program policies and procedures, payor requirements and external regulatory standards.
Manage day-to-day operations including center coverage, peer mutual aid meetings, staff caseloads, referral assignments, Single Stop application, case file audits, Medicaid billing, contract training delivery, equipment maintenance, supplies and technical issues.
Support Program Manager with budget maintenance and spending expectation.
Develop and oversee volunteer programming.
Contract performance oversight, metric compliance, and outcome tracking.
Maintain confidentiality.
Perform other related duties as assigned.