Recoveries Representative

Langley Federal Credit Union•Newport News, VA

5d•Onsite

About The Position

Langley Federal Credit Union is seeking a Full-Time Recoveries Representative to work on-site at their Oyster Point Bldg. in Newport News, VA. This role involves collecting on charged-off accounts, assisting with related legal matters, and responding to member and staff inquiries. The representative will communicate with members, negotiate solutions to improve account status, perform skip-tracing, and document payment arrangements while adhering to regulatory requirements and internal guidelines. The position requires monitoring and maintaining assigned accounts through review, follow-up, and implementation of payment arrangements.

Requirements

One year of collections, customer service, sales, or other related experience is required.
One year from college or technical school preferred.

Nice To Haves

Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Langley Ambassador – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Continuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Responsibilities

Performs processing in specialized legal collections areas including Payment Arrangements/Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas/Information Requests, Liens/Garnishments, Bankruptcy, and Repossessions.
Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts.
Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met.
Performs skip tracing inquiries and activities to obtain contact information for members with charged-off accounts.
Resolves charged-off loans or shares on members’ accounts using negotiation skills.
Navigates multiple systems to contact, track and monitor member accounts.
Performs quality control on documents and processes.
Performs specialized research and responds to requests from internal and external sources.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.