Legal Recoveries Coordinator

Global Lending Services • Greenville, SC

3d • Onsite

About The Position

The Legal Recoveries Coordinator II is responsible for completing assigned administrative processes within the Recoveries Department to assist in maintaining, processing, and documenting accounts as a part of the legal recovery strategy.

Requirements

• High School diploma or equivalent required
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
• Proficiency in Excel
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, and exercise sound judgment
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Strong oral and written communication skills
• Ability to work with a diverse customer and workforce population
• Team player that can adapt in a fast-pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required and have a working knowledge of Excel
• Commitment to exemplifying the organizational core values and key competencies

Nice To Haves

• automotive industry preferred

Responsibilities

• Perform administrative functions such as validating customer data, updating accounts, and ensuring accurate documentation is provided to outside vendors
• Maintain electronic records and files, review account media, and prepare files for placement
• Support vendor document requests and prepare affidavits of account balances for legal strategy
• Perform quality assurance functions to ensure compliance with internal standards as well as all applicable state and federal guidelines
• Provide feedback and potential solutions to management about process efficiency and quality assurance
• Assist managers in training and supporting new associates
• Crosstrain and collaborate on departmental activities and responsibilities such as indexing documents, customer correspondence, and cross-departmental assignments
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Manage inventory with law firms through email and phone by utilizing Power BI and Excel spreadsheets
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED