Records Technician

City of Denton • Denton, TX

8d • Onsite

About The Position

Responsible for handling sensitive information and assisting customers by phone, electronically, and in person in a friendly and professional manner. This position involves completing customer service and administrative functions, reviewing and validating records, ensuring accurate data entry and compliance with guidelines, and managing digital evidence. The role requires adherence to laws regarding record retention and dissemination, as well as maintaining confidentiality.

Requirements

• High School diploma or equivalent
• One (1) year experience administrative, clerical, or related field, OR Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.
• Knowledge of the Texas Public Information Act (Freedom of Information Act) and other applicable statues.
• Skill in providing exceptional service to internal and external customers.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Skill in basic problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill in analyzing, researching, and compiling data and thoughts to solve problems.
• Skill in reading, writing, speaking, and interpersonal communications, including principles of English and grammar usage.
• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work.
• Ability to comprehend and implement State laws relating to record retention and dissemination according to local government records control schedule and Texas State Library and Archives Commission.
• Ability to read, understand, and review documents for accuracy and relevant information.
• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to maintain records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.
• Must pass a drug test, criminal history background check, employment history verification, and social security number verification.
• Must meet civilian hiring standards of the Denton Police Department.

Nice To Haves

• Ability to motivate, mentor and train through direct and indirect influence.

Responsibilities

• Answer, assist, and appropriately direct large call volumes.
• Research and provide requested records timely and effectively.
• Collect fees/payments and provide receipts.
• Prepare daily cash reports.
• Maintain reports and documentation.
• Notarize official records.
• Review, assign, and validate records for offenses, detention, citation, and arrest reports to ensure accurate data entry and compliance with national, state, and local guidelines.
• Complete and ensure correct coding of initial, incident, complaint, and arrest reports according to violation type and any other pertinent information pursuant to applicable state statutes and federal reporting systems.
• Enter information and maintain data integrity with computer system databases that provide information for criminal activity, management of records, statistical reports, and special searches, as required.
• Conduct and review criminal history and background checks in conjunction with processing permits and licensing documents.
• Provide patrol officers information from the classification manual published by the Federal Bureau of Investigations to ensure accurate account of offenses.
• Respond to court ordered expunctions, sealing of juvenile records and orders of non-disclosure.
• Review and process open record requests within the time period mandated by the Texas Public Information Act and other state statutes.
• Perform file search for record requests, including coordinating data gathering and disseminating requests to the appropriate personnel.
• Collaborate with internal stakeholders to identify if releasing active case information is appropriate.
• Seek guidance from City Attorney’s Office on open records requests, as appropriate.
• Manage digital evidence by uploading and exporting to and from various police evidence and case tracking systems.
• Prepare audio/video media for release by performing required redactions to both video and audio tracks based on laws regarding release of information.

Benefits

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic
• Paid Vacation Days and Paid Holidays
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED