RECORDS SPECIALIST - 64001010

State of Florida • LANTANA, FL

1d • Onsite

About The Position

This is a Records Specialist position working in a multi-cultural fast-pace environment under stressful conditions in the Lantana/Lake Worth Health Center. Work is performed under the supervision of an Administrative Assistant II- SES. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions. This position will function as a "Floater" and will travel between health centers providing services as needed or as directed by the supervisor. This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health - Palm Beach County Health Department (FDOH-CHD) Information Security, Policy, Protocols and Procedures. Confidential Data Sets: Clinical Information, Social Security, Human Resources Data. May view, update or release information. Incumbent will have access to Health Management System (HMS), Suntax, Agency for Workforce Innovation (AWi) and SIS. Utilizes HMS to view and update client demographic information. Utilizes AWI/Suntax to verify client's income for the purpose of determining eligibility for the FDOH Sliding Fee Scale.

Requirements

• Ability to establish and maintain effective working relationships, customer service skills
• Ability to communicate verbally in a courteous and effectively
• Ability to collect, and organize data into format for evaluation, decision-making and reporting
• Demonstrate ability and skill in proficiency of Word, Excel, Microsoft Outlook and PowerPoint
• Knowledge of Health Management System – Clinical Information System
• Knowledge of the principles and techniques of records management.
• Knowledge of problem-solving techniques.
• Ability to make decisions in a timely manner.
• Ability to direct the organization and maintenance of records.
• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Required to pass the Registration Competency Test
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Responsibilities

• Performs moderately complex registration utilizing the computer and printer.
• Interviews and determines financial responsibility for services.
• Obtains accurate demographic and financial information from multi-cultural clients.
• Responsible for explaining the eligibility process to clients and refers to appropriate public assistance agencies.
• Performs name changes according to the "Direct Client Services Manual".
• Accurately registers and checks-in clients by completing all necessary screens in HMS, according to the "Direct Client Services Manual" as specified by FDOH-CHD Program of Health Access and Communicable Disease Control.
• Processes client's efficiently to assure a consistent flow of clients to the providers(s).
• As clients register for services, initiates the appropriate superbill and registration form.
• Initiates medical record on all new clients and witness's client's signature on permission care form and other mandatory documents.
• Reviews data for accuracy and completeness.
• Identifies clients that need to be processed for prepayment of services and effectively communicates the collection policy.
• Determine sliding fee scale and apply appropriately.
• Schedules, cancels and/or reschedules client's appointment appropriately.
• Answers incoming telephone calls, courteously and transfers to appropriate person and/or department.
• Directs and responds to general public inquiries regarding services provided.
• Determines financial responsibility for services received at the Health Center.
• Performs basic arithmetical calculations to determine amount of pre-payable services as well as the amount due at collection and billing of services.
• Accurately process collection and billing of services according to agency policy including but not limited to, collecting payment of services, making change, issuing receipts, and adjusting fees; Registers clients.
• Accurately inputs self-pay superbills and billing data.
• Responsible for reviewing data for accuracy and completeness.
• Read and interpret insurance coverage and charge for non-covered services.
• Balances cash drawer and generates financial reports.
• View and update client billing and payment information.
• Print labels, initiate, prepare, and maintain confidential medical records for new and current patients.
• Pull reports according to the established routine.
• File in alphabetical and numerical order.
• File lab and consultation reports on record, photocopy, and fax correct patient special reports and lab to outside hospitals and providers in accordance with the Health Insurance Portability and Accountability (HIPPA) guidelines.
• Delegated to assist with Information Custodian duties per FDOH-CHD Information Security Policy and Protocols and Procedures.
• Assures charts and maintained in good condition and proper forms are placed in charts as needed.
• Performed other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed