Records Specialist Lead

City of Aurora•Norfolk, VA

3d•$30 - $37•Hybrid

About The Position

The Records Lead Specialist is responsible for collecting, storing, and disseminating criminal information and reports to Police personnel and the public. This role also involves training and creating training materials. The City of Aurora is growing and seeking dedicated, collaborative individuals who align with their CORE 4 Values: Integrity, Respect, Professionalism, and Customer Service. Working for Aurora offers the chance to make a difference, competitive compensation, a well-funded retirement plan, and opportunities for career advancement.

Requirements

High School Diploma or GED.
One (1) year of experience in a Law Enforcement Records Section.
Two (2) years of general office or clerical experience including data entry and customer service experience.
CCIC/NCIC certification preferred, but also required within 6 months of employment.
Colorado Certified Records Network (CCRN) Master Certification preferred but not required.
Knowledge of office practices and procedures; business English.
Knowledge of manual and computer filing and records management systems and databases.
Knowledge of office software; Word, Windows.
Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking.
Ability to establish and maintain effective working relationships with employees and citizens.
Ability to handle stressful situations with tact and diplomacy.
Ability to communicate effectively both orally and in writing.
Ability to perform complex data entry activities, attention to detail.
Ability to work any shift (Days, Nights, Weekends) including holidays.
Ability to give and receive constructive feedback.
Must submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.
Must undergo a thorough criminal background check.
Must undergo drug screening (for safety-sensitive positions).
Must undergo alcohol testing if holding a Commercial Driver’s License.
Must provide all employment history, including military service and related documentation (DD214) on the application.
Must provide documentation in the form of official transcripts of the highest level of education attained.

Nice To Haves

CCIC/NCIC certification.
Colorado Certified Records Network (CCRN) Master Certification.

Responsibilities

Trains employees in increasingly high liability and technical tasks.
Creates and maintains training material.
Imports, updates, and quality control of computer-generated reports.
Tracks, distributes, files and scan documents.
Advises citizens of procedures and laws.
Researches and solves report, record, and identification problems.
Organizational knowledge to route reports and prompt system notifications to units within the organization for follow up.
Data entry.
Routes information internally for follow up.
Maintains complex record keeping and reporting systems; enters, modifies, and updates multiple data bases in local, State and National computer systems.
Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communications both verbal and electronic.
Maintains accurate criminal history and warrant information.
Gathers, checks, compiles, and prepares a variety of information for administrative and statistical reports.
Operates a variety of office machines.
Disseminates information to City Prosecutors and District Attorneys; follows record dissemination laws, policies and procedures.
Refers calls for police service to dispatch when an officer is required.
Interviews crime victims and reviews information on police reports.
Intake and process or deny access to criminal justice records and reports requested by the public.
Intake and process court orders impacting release of information.
Troubleshoots, researches, and solves digital evidence/media questions/issues.
Responds to a variety of inquiries requiring the interpretation of policy and procedures.
Assists in developing operational priorities, goals, and objectives.
Oversees unit activities when a supervisor is unavailable.
Coordinate and schedule City employees (primarily sworn officers) availability to respond to Court subpoenas resulting from criminal proceedings.
Coordinates and monitors officer's court appearances.
Collection, logging and dissemination of subpoenas received by department members.
Performs additional duties as assigned.

Benefits

Competitive total compensation package.
Well-Funded General Employees Retirement Plan.
Light rail station minutes away.
On-site fitness center and overall employee well-being programs.
Internal educational programs to assist with career advancement.
Access to innovation workspaces.
Rewarding public sector work impacting a large and diverse community.
Growing city and employee population.
Rich benefits package with low employee costs.
Generous paid leave program.
100% funded Employee and Family Care Leave Program.
Retirement pension plan and 457b plans available.
Subsidized recreation center pass, on-site fitness centers and wellness programs.
Continued education and career advancement opportunities.