Records Office Support Specialist 2026-01829

State of Wyoming•Rawlins, WY

5d•Onsite

About The Position

The Wyoming Department of Corrections (WDOC) is seeking an Office Support Specialist I for its Records department at the Wyoming State Penitentiary. This entry-level position offers vital support through data entry and file management. The ideal candidate will be detail-oriented, capable of multitasking, working independently with minimal supervision, and communicating clearly. Required skills include exceptional data entry accuracy, a strong working knowledge of spreadsheets and customized software, basic math skills, and a commitment to organization. The successful candidate must obtain certification for the NCIC and Sex Offender registration systems from the Department of Criminal Investigation.

Requirements

Associate's Degree (typically in Business)
0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Exceptional data entry accuracy
Strong working knowledge of spreadsheets and customized software
Basic math skills
Strong commitment to organization
Must be able to obtain certification from the Department of Criminal Investigation for the NCIC and Sex Offender registration systems

Nice To Haves

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II
Data entry and filing experience
Good communication skills

Responsibilities

Acts as a specialist in the assigned program area, performing the most complex technical duties, including legal secretary responsibilities.
Resolves problems and makes recommendations for improvements.
Conducts research, troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, and details writing the required documentation in answering queries.
Coordinates and/or acts as a liaison between the agency or work unit and other agencies or departments.
Maintains financial or other records; verifies statistical reports for accuracy and completeness and publishes statistical reports.
Accurately maintains agency files and records; inputs data into databases.
Prepares reports; verifies computer systems, databases, and coded data for accuracy.
Responds verbally and/or in writing to requests for information.
Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
Provides customer service to customers, clients, staff, and inmates; acts as a resource and explains rules and procedures to co-workers, customers, and/or inmates.
Responsible for inventory assets.
Performs administrative duties requiring considerable judgment.
Resolves some light computer issues/concerns.
Refers customers to appropriate supportive service agencies.
Tracks information.
Maintains and reviews case files to determine actions to be taken.
Evaluates information for accuracy.
Must be able to maintain thousands of base files and their accuracy.
Assists in ordering and maintaining Social Security cards, birth certificates, and state ID.
Examine, reconcile and verify inmate count sheets; store data electronically and create reports.
Provide support to Records Manager and Records Clerks.
Responsible for ensuring a safe and enjoyable workplace, including participation in initiatives designed to promote a positive work environment.