INTERNAL ONLY - Records Management System Assistant

City of Springfield•Springfield, MO

1d•Onsite

About The Position

This is an INTERNAL ONLY posting for current Springfield Police Department employees only. The Springfield Police Department is seeking a detail-oriented and tech-savvy professional to join our team as a Records Management System (RMS) Assistant. This position plays a critical role in supporting the daily functionality, maintenance, and improvement of the Police Department’s Records Management System, helping ensure accurate data, efficient operations, and reliable support for department staff and partner agencies. If you enjoy problem-solving, working with technology, training others, and supporting public safety operations in a collaborative environment, we encourage you to apply.

Requirements

Strong attention to detail and organizational skills
Excellent communication and customer service abilities
Ability to troubleshoot technical issues and explain information to both technical and non-technical users
Ability to maintain accurate records and prepare clear reports
Proficiency with Microsoft Office programs
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain professionalism and confidentiality in a law enforcement setting
A minimum of two years' experience working with a law enforcement Records Management System (RMS); OR An Associate’s Degree in Computer Science, Criminal Justice or a related area; AND One year of related experience that includes working with a law enforcement RMS.
Obtain and maintain state certification as a MULES terminal operator as required by department assignment
Possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.
Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment.

Responsibilities

Assist with the daily administration and maintenance of the Records Management System (RMS)
Support system performance, security, and data integrity to minimize service disruptions
Create and manage user profiles and system permissions
Conduct quality control reviews to identify and correct missing or conflicting data
Assist with software upgrades, testing, and implementation of enhancements
Provide troubleshooting support and technical assistance to department employees and partner agencies
Help create training materials and provide user training on RMS operations
Research and answer system-related questions for users
Track enhancement requests and assist with documenting testing results and system improvements
Serve as backup support for the RMS Coordinator when needed