Records Management Specialist

Nextier Bank•Center Township, PA

10h

About The Position

The Records Management Specialist maintains consumer and commercial loan files and their retention, and supports loan closing and the exchange or satisfaction of records. The position also reviews general ledger accounts and processes mailed payments and payment returns. The role verifies that new consumer and commercial loans are scanned and imaged in Bank Manager under the correct borrower name and are clear and readable. It processes loan payoffs and related documents, including payoff statements, paid-loan records, closed loan files, notes, and correspondence. It also processes mortgage satisfactions, terminations of assignments of rents, title releases, UCC terminations and assignments, and other matters involving loan payoffs or collateral releases and substitutions. Additional work includes printing and correcting non-post transaction reports; processing mail and lockbox loan payments, cash items, loan non-posts, loans in process, deferred fees, loan participation payables, and loan escrow; and processing returned payments by check, AFT, or ACH. The employee troubleshoots and adjusts equipment as needed, follows up with affected colleagues and supervisors, maintains confidentiality and security, attends appropriate meetings and seminars, and contributes to team and company goals. Other duties may be assigned.

Requirements

High school diploma or equivalent.
One to two years of bank-related experience, or an equivalent combination of education and work experience.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English language structure, vocabulary, spelling, composition, and grammar.
Excellent oral and written interpersonal communication skills.
Knowledge of clerical and administrative procedures, personal computers, file and records management, and office procedures and terminology.
Knowledge of the financial industry, bank operations, bank security, and transaction policies.
Critical thinking skills, including using logic and reasoning to assess alternatives and identify problems.
Ability to monitor personal performance and make improvements or take corrective action.
Maintain knowledge of Bank Secrecy Act regulations and other regulatory, security, and bank policies and procedures.

Responsibilities

Verify that new commercial and consumer loans have been scanned and imaged in Bank Manager under the proper borrower name and are clear and readable.
Prepare loan payoff statements and related mail merges; update and file paid-loan records; retrieve closed loans from the vault; stamp notes paid; and mail correspondence.
Process mortgage satisfactions, terminations of assignments of rents, title releases, UCC terminations and assignments, and other loan payoff or collateral release and substitution matters.
Print non-post transaction reports and correct non-post items.
Process mail payments, cash items, loan non-posts, loans in process, deferred fees, loan participation payables, and loan escrow.
Process payment returns by returned check, AFT, or ACH.
Process all lockbox loan payments.
Troubleshoot and adjust equipment when necessary.
Follow through on related responsibilities, including communicating with supervisors and other affected bank areas.
Attend seminars and meetings as appropriate.
Maintain confidentiality in accordance with the Code of Ethics and adhere to established security procedures.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.