Records Management Specialist

SAIC • Washington, DC

1d • Onsite

About The Position

SAIC is hiring a Records Management Specialist to provide operations support to teams serving the Federal Government. The role involves processing documents while maintaining the quality and integrity of information being stored, sent, and received. The specialist works under the guidance and direction of the Records Management Manager and completes varied tasks in a team environment, following standard operating procedures, reference tools, and guidelines.

The position supports the management of electronic and physical records throughout their life cycle, including inventory, classification, digitization, indexing, storage, retrieval, and disposition. It also involves responding to customer requests and inquiries, supporting agency mail processing, maintaining tracking databases and work records, and performing related administrative and project duties as directed.

The position is based in a professional office environment within a Federal Records Maintenance Center. The employee works 40 hours between 7 a.m. and 6 p.m., Monday through Friday, depending on business needs. The dress code is at least business casual, and the office noise level is usually moderate.

Requirements

• Experience using Microsoft applications, including Teams, Outlook, Word, Excel, and PowerPoint.
• Customer service experience.
• Data entry experience.
• Experience working with Standard Operating Procedures (SOPs).
• U.S. citizenship.
• Ability to obtain a Public Trust clearance.
• Meet one of the following education or specialized-experience requirements: a bachelor’s degree and two years of specialized experience; a master’s degree; or six years of specialized experience.

Nice To Haves

• At least two years of Records Management-related experience.
• At least two years of document digitization experience.
• At least two years of Quality Assurance experience.

Responsibilities

• Work under the guidance and direction of the Records Management Manager.
• Complete various tasks in a team environment.
• Follow Standard Operating Procedures (SOPs), reference tools, and guidelines.
• Maintain an accurate inventory of records, including storage, description, classification, retention, and destruction dates.
• Digitize and index documents, maps, and micro media, and upload them to appropriate database systems.
• Use appropriate Records Schedules to maintain records throughout their life cycle.
• Store electronic and physical records to ensure accessibility, security, and compliance with NARA regulations.
• Research, retrieve, and provide copies of records to government staff or the public upon request.
• Provide timely and effective resolutions for customer requests, including record, conversion, and document certification requests.
• Respond to inquiries about processes and procedures or direct inquiries to appropriate resources.
• Organize, batch, scan, and quality-check agency mail.
• Organize, move, break down, and fold boxes as needed.
• Keep personal and shared work areas clean and maintain equipment.
• Report application and equipment issues to management immediately.
• Maintain a record of work performed.
• Maintain cooperative relationships with people contacted during work activities.
• Remain open to process and structural changes, take on additional tasks as needed, and complete any required additional training.
• Perform administrative duties, including maintaining tracking databases, providing reports, and creating guidelines.
• Complete other tasks and projects as directed by management.

What This Job Offers

• Job Type: Full-time