Records Management Specialist

SAIC•Washington, DC

3d•Onsite

About The Position

SAIC is hiring a Records Management Specialist to provide operations support to teams serving the Federal Government. The role processes documents while maintaining the quality and integrity of information being stored, sent, and received. Work is performed under the guidance and direction of the Records Management Manager, in a team environment, and according to standard operating procedures, reference tools, and guidelines. The specialist maintains records inventories and records throughout their lifecycle; digitizes, indexes, stores, retrieves, and provides copies of records; and responds to customer requests and inquiries. The role also includes mail processing, administrative duties, maintaining work areas and equipment, recording work performed, reporting application or equipment issues, and taking on additional tasks or projects as directed. The position is based in a professional office environment within a Federal Records Maintenance Center. The employee works 40 hours between 7 a.m. and 6 p.m., Monday through Friday, according to business needs. The work routinely involves standard office equipment and sustained computer use, as well as reaching, handling and lifting objects up to 25 pounds, operating equipment, and occasionally climbing ladders. The minimum dress code is business casual, and office noise is usually moderate.

Requirements

Experience using Microsoft Teams, Outlook, Word, Excel, and PowerPoint.
Customer service experience.
Data entry experience.
Experience working with Standard Operating Procedures (SOPs).
U.S. citizenship.
Ability to obtain a Public Trust clearance.
Meet one of the following education or specialized-experience combinations: a bachelor’s degree and two years of specialized experience; a master’s degree; or six years of specialized experience.

Nice To Haves

At least 2 years of records management-related experience.
At least 2 years of document digitization experience.
At least 2 years of Quality Assurance experience.

Responsibilities

Work under the guidance and direction of the Records Management Manager.
Complete various tasks in a team environment.
Follow Standard Operating Procedures (SOPs), reference tools, and guidelines.
Maintain accurate records inventories, including storage, description, classification, retention, and destruction dates.
Digitize and index documents, maps, and micro media, and upload them to appropriate database systems.
Use appropriate Records Schedules to maintain records throughout their lifecycle.
Store electronic and physical records to ensure accessibility, security, and compliance with NARA regulations.
Research and retrieve records and provide copies to government staff or the public upon request.
Resolve customer requests in a timely and effective manner, including record, conversion, and document certification requests.
Respond to inquiries about processes and procedures or direct inquiries to appropriate resources.
Organize, batch, scan, and quality-check agency mail.
Organize, move, break down, and fold boxes as needed.
Keep personal and shared work areas clean and maintain equipment.
Immediately report application and equipment issues to management.
Maintain a record of work performed.
Maintain cooperative relationships with people contacted in the course of work.
Remain open to process and structural changes and take on additional tasks as needed, including tasks requiring additional training.
Perform administrative duties, including maintaining tracking databases, providing reports, and creating guidelines.
Work on other tasks and projects as directed by management.