Records Management Specialist

Arizona Department of Administration•Phoenix, AZ

82d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. This position may function as a Centralized Records Coordinator or Redaction Specialist, based on business needs. As a Centralized Records Coordinator, the role involves performing statewide research in systems regarding child maltreatment records and processing requests from the public, media, court personnel, and legal entities for criminal prosecution and civil child custody matters. It also handles out-of-state and law enforcement information requests for individuals with a DCS report, ensuring child safety when families were former Arizona residents. The role researches for the release of confidential DCS report history. As a Redaction Specialist, the position determines statutory entitlement to DCS report history and/or case records, redacting them in conformance with statute and policy. This includes conducting systems research in Guardian and various county court websites.

Requirements

Arizona Revised Statutes pertaining to confidentiality to the area of assignment
Redaction procedures and associated software
Processing request for information from public, media, court etc.
Effective written and verbal communication
Problem identification, analysis and resolution, including recommending a course of action regarding a wide variety of data from various computer sources and trouble shooting difficulties
Conflict management
Interpersonal relationships
Organization
Using computer hardware and software including Microsoft Office (Word, Outlook, and Excel etc.)
Learn the departments' specialized systems (e.g. Guardian) to research record availability
Apply statute and policy to varying types of records requests
Review records requests to ensure validity
Redact documents using available software
Accurately track requests
Maintain the strictest confidentiality
Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
Secure and maintain clearance from the DCS Central Registry.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Responsibilities

Determines who is authorized to receive information, per state statute, and in the correct format.
Researches in Guardian for all requests including, Dependency, court order and client requests for prior child maltreatment history.
Performs redactions of all records in accordance with DCS policies and procedures and in accordance with Attorney General's Office (AGO) training or receive, log, review, process and send out requests for confidential DCS history.
Completes daily/weekly statistical reports regarding production achieved.
May require driving.
Other duties as assigned as related to the position.