Records Management Coordinator

Imedview, Inc • Saugerties, NY

2d • $21 - $24 • Hybrid

About The Position

This role plays a critical part in ensuring the timely, accurate, and compliant retrieval of sensitive records. As a Records Management Coordinator, you’ll take ownership of assigned record requests once they are submitted to the record custodian, helping move each service toward completion while serving as a liaison between clients, facilities, and internal departments. The position requires strong communication, organization, attention to detail, and thorough documentation within internal systems, along with a commitment to maintaining confidentiality and providing responsive service. This is a great opportunity for someone who enjoys staying organized, building professional relationships, and solving problems to keep things moving. The ability to work independently, manage multiple priorities, and follow through on outstanding requests is essential to success in this fast-paced environment.

Requirements

• 1-3 years of experience in medical authorizations, healthcare administration, medical records, or related fields
• Experience and comfortable with multiple modes of communication (phone, email, etc.)
• Experience in customer service, working with legal/healthcare industry preferred
• Has a proficient understanding of MS Office suite (Excel, Word, Outlook)
• Not afraid to learn new technology/software
• Organizational skill and attention to detail

Nice To Haves

• College degree preferred

Responsibilities

• Build and maintain consistent communication with custodians to ensure timely completion of record requests, using phone, portal, email, and other contact methods as needed
• Document all interactions, updates, and progress in our company’s software, including both viewable and non‐viewable notes to demonstrate due diligence
• Upload all received records, rejections, certificates of no records, and invoices, ensuring accuracy and proper placement
• Review documents uploaded by facilities through the portal to confirm completeness and correct categorization
• Update and maintain the internal address book by adding new contacts, removing outdated information, and noting portal usage for communication or record retrieval
• Ensure efficient, accurate, and compliant completion of record retrieval services from initiation through conclusion
• Utilize electronic systems and tools to manage, track, and support medical record retrieval activities
• Work independently within assigned retrieval tasks while maintaining strong communication and building positive, professional relationships with clients and facilities
• Practice confidentiality and secure handling of sensitive records in accordance with compliance standards
• Use problem-solving and follow-up skills to address delays, missing information, or other challenges that may arise during the retrieval process
• Perform additional duties as assigned to support business needs in a fast‐paced environment

Benefits

• Company-provided equipment to perform essential job duties
• 401(k) with employer match and profit sharing (when eligible)
• Comprehensive health, dental, and vision coverage
• HSA and FSA options, company-paid life insurance, and short-term and long-term disability
• A full hour of paid lunch, every day
• Paid time off and holidays — plus extra paid days for your birthday, work anniversary, and volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree