Records Information Specialist

Farm Credit Mid-America•Jeffersontown, KY

13d•Hybrid

About The Position

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences. Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do. The Records and Information Specialist ensures the integrity, organization, and accessibility of the Association's physical and electronic records. The role manages document processing activities such as classification, indexing, quality validation, and lifecycle management within enterprise content systems. It also supports intelligent document processing, automation workflows, and secure custody of original collateral loan documents in a controlled vault environment. The specialist collaborates with business, technology, compliance, and audit teams to ensure accurate governance of records and supports continuous improvement of records practices. This role builds foundational knowledge and skills to contribute to core work within the team. Team members at this level focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.

Requirements

Bachelor's degree required.
Experience processing, organizing, or maintaining documents/records in a corporate environment with strong attention to detail preferred.

Responsibilities

Perform document classification, indexing, quality validation, and lifecycle management within enterprise content systems, ensuring records are accurate, complete, and accessible.
Review, classify, and validate customer, third-party, and loan-related documents, including verification of intelligent document processing (IDP) outputs and resolution of exceptions.
Monitor and manage document processing queues and workflows, including separation and classification of multi-document submissions, to meet service level expectations.
Research and resolve document discrepancies, indexing errors, and processing issues, escalating complex cases as needed and supporting internal customers with inquiries and retrieval requests.
Provide custodial management of physical and electronic collateral documents, including secure receipt, storage, inventory tracking, reconciliation, and exception resolution within a controlled vault environment.
Support records retention schedules, lifecycle management processes, and records research activities to meet business, audit, and regulatory needs while identifying opportunities for workflow and automation improvements.
Completes assigned tasks accurately by following established processes, guidance, and quality standards.