Medical Records Release of Information Specialist

South Shore Health•Norwell, MA

1d•Onsite

About The Position

This position is responsible for processing requests for release of patient health information while following established State and Federal rules and regulations, South Shore Health System and department policies and procedures. Required to maintain confidentiality, privacy and security of all patient health information. South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Requirements

Minimum of high school diploma
3-5 years experience in a Health Information Management Department preferred
Monday - Friday w/ rotating schedule 8 am - 430 pm or 830 am - 5 pm. Hours may vary due to coverage and department needs.

Nice To Haves

RHIT or related Associates Degree preferred

Responsibilities

Responsible for the release of patient information.
Examines requests for HIPAA/State compliance and valid patient authorization
Processes priority requests for release of patient information
Assists in responding to all requester and patients questions and/or problems or other health system personnel.
Contacts other health system clinics/departments for additional health information required to fulfill patient requests
Examines subpoenas/court orders for validity
Retrieves hardcopy and Electronic Medical Records from hospital systems
Orders offsite records and pulls microfilm record if necessary
Ensures the patient name and medical record number on the request matches the medical record
Reviews medical records for legally protected and sensitive information and obtain specific patient authorization when necessary
Determine if authorization is valid and rejection letter is required
Creates/Edits/Modifies letters
Contacts requestors for extensions or clarification
Interacts with Internal Council if subpoena is not sufficient and any other legal matters
Abstract, scan and print the required information to adequately fulfill requests
Enters request into the South Shore Health System Release Module tracking system
Creates invoices for billable requests
Updates South Shore Health System Release Module Tracking System
Monitors work queues and ROI Reports
Interact with Internal Council if subpoena is not sufficient
Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
Prepare certification in lieu of personal appearance in court
Package and mail records for delivery
May perform other related duties as required
Ensures timely Completion of ROI Requests.
Meets productivity standards for processing ROIs
Ensures ROI’s are completed accurately and sent out to the correct party