Records Collection Specialist II

Alternate Solutions Health Network•Kettering, OH

2d•Hybrid

About The Position

At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. As a Records Collection Specialist II, you will maintain patient records for all documentation required by CMS.

Requirements

High School Diploma or equivalent, with Associates degree or equivalent experience required.
Knowledge of medical records including HIPAA regulations, Release of Information documentation, policies, and procedures as well as compliance to these standards is desired.
Experience working with Electronic Medical Records (EMR) systems, such as Epic, Cerner, Homecare Homebase, Brightree or Kinneser/Wellsky is highly preferred.
Experience working with Document Management systems, such as Worldview, and e-fax systems is strongly desired.
Experience working with computers is required and experience with dual monitors is required.
Minimum of 1 year experience in the health care industry; Home health experience highly preferred.
Capable of all physical demands.

Nice To Haves

Compassionate communicator with a positive attitude.
Dedication to process improvement and excellence.
Attention to detail is critical, as is being observant and following directions.
Excellent oral and written communication skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Problem solving and create solutions to drive to a course of action.

Responsibilities

Submitting orders to physicians based on organizational, commercial insurance and Medicare/Medicaid requirements.
Requesting and collecting missing or incomplete orders and obtaining appropriate signatures, as required.
Tracking all physician orders for signature.
Monitoring patient workflow and following up on outstanding documents.
Prioritize, organize, batch, send, and track signature for physician’s orders, for face-to-face documentation, and outstanding documents requiring signatures to keep write-offs to a minimum.
Call and resubmit orders and face to face forms based on regulatory restrictions.
Work significantly in electronic medical record (EMR) software and complete demographic change requests and routine visit time changes.
Assist clients, their families and co-workers in understanding records procedures and order tracking.
Complete and submit all required documentation within specified company requirements.
Collaborate with other departments and teams as needed to produce desired results.