Collection Specialist II

USALLIANCE Financial • Chelmsford, MA

12h • $25 - $31 • Hybrid

About The Position

Responsible for assisting in the control, documentation, resolution and follow up of various delinquent loans and negative share accounts. All accounts are to be resolved in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

Requirements

• Minimum 2-4 years’ experience with consumer credit and collections.
• Maintain key performance metrics at required levels.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Seasoned negotiation skills to arrive at best overall solutions within established guidelines.
• Comprehensive knowledge of MS Office products.
• Ability to make recommendations to management on unique collections cases.

Responsibilities

• Responsible for contacting members to determine the reason for past-due accounts and utilizing skip tracing methods when needed.
• Work with members to cure defaults on late-stage delinquent loans and share accounts.
• Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
• Document all work and member contact in the appropriate systems.
• Maintain accurate account records in accordance with policies and procedures.
• Provide maximum coverage of account queues.
• Negotiate payment plans with members using advanced negotiation tactics and techniques.
• Handle member escalations received from other departments and the Financial Assistance team.
• Possess a comprehensive knowledge of all portfolios.
• All other duties as assigned by management.
• Ensure compliance with all regulatory requirements.
• Represent USALLIANCE in a professional and positive manner.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• Paid Time Off
• Wellness Time
• Paid Federal holidays
• 401K with 6% match
• Annual corporate bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed