Records Clerk I (Criminal Customer Service)

Pasco County Clerk & Comptroller • New Port Richey, FL

1d • Onsite

About The Position

Under general supervision, perform clerical work requiring the application of various work methods, procedures, policies, practices, and departmental functions related to the processing of documents and files. This position may be part of a Task-Based or Points-Based Career Progression Plan. For new hires, this position is historically filled at Level I. The role involves assisting with court calendars, record searches, evidence procurement, customer assistance for non-technical information, receiving and processing documents for filing, performing cashiering functions, generating correspondence, and providing courteous and professional customer service.

Requirements

• High school diploma or possession of an accredited equivalency diploma.
• Ability to pass skills testing (such as typing, spelling, math, and grammar) within one (1) year.
• Ability to learn laws, rules, and regulations as they relate to the area of assigned responsibility.
• Ability to learn legal terminology, definitions, and numerous codes and abbreviations.
• Ability to use various equipment and programs which may include any of the following: personal computer, Microsoft Office applications, calculator, cash register, plat copy machine, microfilm reader/printer, microfiche, photocopier, FAX transmitting machine, and scanner.
• Ability to work with confidential and/or sensitive data, interpret and comply with state and federal guidelines as well as legal advice restrictions for the Clerk & Comptroller's office.
• Ability to meet the public and effectively address their needs in a courteous, tactful, professional manner and cope with customers in impromptu situations.
• Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
• Ability to establish and maintain effective working relationships with the Clerk & Comptroller, administrative staff, vendors, and Clerk & Comptroller's teammates.
• Ability to live and advocate commitment to the Organization's vision, mission, and values.
• Ability to work effectively in a team environment, successfully engage in multiple initiatives simultaneously, and actively resolve problems and find solutions using available resources.
• Ability to report to work on time and to perform the duties of the position for an entire workday.
• Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Visual Acuity: Have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.

Nice To Haves

• Preference is given to candidates with experience in a government entity performing similar functions.
• A postsecondary degree may be substituted for direct work experience if a candidate is otherwise qualified for the position.

Responsibilities

• Assists with the preparation of weekly calendars with multiple Court Orders or Judgments, record searches, and procurement of evidence for court hearings.
• Provides customer assistance to individuals requesting non-technical information.
• Receives documents for filing; verifies, classifies, sorts, and processes according to departmental policies and procedures.
• Performs cashiering functions as needed.
• Provides courteous and professional customer service.
• Generates correspondence, notices, and reports according to established policies and practices of assigned area.

Benefits

• Veterans' Preference and Priority will be given to eligible veterans and their spouses in accordance with Chapter 295.065 and Chapter 295.07 of the Florida Statutes and Florida Administrative Code Chapter 55-A7 with respect to Veterans' Preference in appointment, retention, and promotion.
• Effective July 1, 2021, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED