Records Associate

RR Donnelley•Los Angeles, CA

2d•Onsite

About The Position

The Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed.

Requirements

High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Responsibilities

Perform records services work according to established policies and procedures
Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary
Locate and retrieve records files, liaise with storage vendors when needed
Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records
Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction
Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions
Utilize appropriate logs and/or tracking software for all assigned work
Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Handle sensitive and/or confidential documents and information
May perform Quality Assurance on work of others
May train new staff members
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Troubleshoot basic equipment problems
Assist Office Services or peer teams in other service lines, as needed
Complete other tasks and assignments as assigned by management
Be able to lift up-to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files