Records and Enrollment Services Specialist

UNC-Chapel Hill•Chapel Hill, NC

2d•Hybrid

About The Position

The University of North Carolina at Chapel Hill seeks a Records and Enrollment Services Specialist within the Office of the University Registrar ( OUR ) to provide functional leadership for the University’s grading processes and to support the integrity, accuracy, and compliance of the academic record. This position plays a critical role in administering grading and records operations, supporting enrollment services, and ensuring compliance with University, UNC System, state, federal, and accreditation requirements. The work directly supports student success, degree progress, institutional reporting, and the University’s academic mission. As the University’s central office for student academic records, the Office of the University Registrar oversees registration, grading, transcript services, classroom scheduling, academic eligibility, degree conferral, curriculum management, academic calendar administration, and compliance with FERPA , NCAA , Veterans Affairs, UNC System, and federal reporting. The Records and Enrollment Services Specialist serves as a functional expert for grading and academic records, providing guidance and support to faculty, academic departments, students, and administrative offices across the University. The position leads the administration of grading processes for undergraduate, graduate, and professional students. Responsibilities include managing grading operations throughout each academic term; monitoring grade submission; resolving grading issues and discrepancies; processing grade changes; preparing communications and compliance reports; enforcing University policies; and updating Registrar leadership. In collaboration with the Assistant Registrar for Records and Enrollment Services, faculty, and departmental staff, the Specialist evaluates business processes, recommends operational improvements, and ensures the accuracy and integrity of the academic record. The Specialist researches, analyzes, and processes complex student record updates and corrections, including enrollment transactions, academic record maintenance, and institutional and federal reporting corrections. The position identifies data discrepancies, researches root causes, implements corrective actions, and establishes business processes and system controls that maintain the integrity of the student information system and academic record. The position also serves as a technical resource for student records and enrollment operations by testing and validating ConnectCarolina updates, troubleshooting National Student Clearinghouse and UNC System reporting, supporting system enhancements, configuring electronic forms and workflow processes, and developing reports, queries, and data analyses that support operational planning, compliance, and institutional reporting. In addition, the Specialist serves as a primary resource for faculty, Student Services Managers, academic departments, and campus partners by interpreting University policies, resolving complex records and enrollment issues, and providing guidance on grading, registration, and student data management. The position collaborates closely with the Associate University Registrar, Assistant Registrar for Records and Enrollment Services, and Compliance team to resolve reporting, verification, and compliance issues affecting students and external stakeholders. The Records and Enrollment Services Specialist contributes to operational excellence through continuous process improvement, development of business procedures and training materials, delivery of campus training, and participation in institutional initiatives and cross-functional projects. The position is ideal for a detail-oriented, analytical, and service-focused professional who enjoys solving complex problems, leveraging technology and data to improve operations, collaborating with diverse campus partners, and supporting the academic mission of a leading public research university.

Requirements

Functional leadership for the University’s grading processes.
Support the integrity, accuracy, and compliance of the academic record.
Administer grading and records operations.
Support enrollment services.
Ensure compliance with University, UNC System, state, federal, and accreditation requirements.
Serve as a functional expert for grading and academic records.
Provide guidance and support to faculty, academic departments, students, and administrative offices across the University.
Lead the administration of grading processes for undergraduate, graduate, and professional students.
Detail-oriented, analytical, and service-focused professional.
Ability to solve complex problems.
Ability to leverage technology and data to improve operations.
Ability to collaborate with diverse campus partners.
Support the academic mission of a leading public research university.

Responsibilities

Manage grading operations throughout each academic term.
Monitor grade submission.
Resolve grading issues and discrepancies.
Process grade changes.
Prepare communications and compliance reports.
Enforce University policies.
Update Registrar leadership.
Evaluate business processes.
Recommend operational improvements.
Ensure the accuracy and integrity of the academic record.
Research, analyze, and process complex student record updates and corrections, including enrollment transactions, academic record maintenance, and institutional and federal reporting corrections.
Identify data discrepancies, research root causes, and implement corrective actions.
Establish business processes and system controls that maintain the integrity of the student information system and academic record.
Test and validate ConnectCarolina updates.
Troubleshoot National Student Clearinghouse and UNC System reporting.
Support system enhancements.
Configure electronic forms and workflow processes.
Develop reports, queries, and data analyses that support operational planning, compliance, and institutional reporting.
Interpret University policies.
Resolve complex records and enrollment issues.
Provide guidance on grading, registration, and student data management.
Collaborate with the Associate University Registrar, Assistant Registrar for Records and Enrollment Services, and Compliance team to resolve reporting, verification, and compliance issues affecting students and external stakeholders.
Contribute to operational excellence through continuous process improvement.
Develop business procedures and training materials.
Deliver campus training.
Participate in institutional initiatives and cross-functional projects.