Recording and Licensing Technician 3 - Licensing

Pierce County•Tacoma, WA

18h•Onsite

About The Position

This position is in office and not remote. The Pierce County Auditor’s Office is seeking to fill a Recording and Licensing Technician 3 position in its Licensing Division. In this lead position, you will play a valuable role in ensuring the quality of customer service and employee engagement. Additionally, you will act as a liaison between management, front-line staff, and the public. The mission of the Pierce County Auditor’s Office is to provide the tools and resources people need so they can turn around and impact their community. We conduct secure and trustworthy elections, we maintain the integrity and accessibility of public records, and we provide reliable licensing and passport services. We also provide administrative direction and support for the Pierce County Opioid Abatement Council. We are a team that promotes trust through positivity, change, innovation, and kindness. The Recording Division receives, indexes, and records public documents such as deeds, maps, mortgage materials, easements, powers of attorney, liens, and military discharge papers. We process anywhere from 100,000 to 200,000 public documents each year, depending on market conditions. We collect excise tax payments on the sale of real property. The Licensing Division provides auto and boat title services such as tab renewals, trip permits, license plate replacement, and more. Want to get married in Pierce County? That’s us. Need a pet license in unincorporated Pierce County? That’s us, too. We manage licensing for certain businesses in unincorporated Pierce County, and we staff a full-time, full-service passport office. We are looking for a passionate, collaborative, and creative service delivery technician. You will be a strategic thinker who is experienced in managing customer service delivery in all its forms: in-person, on the phone, over email, and through the mail. You will build rapport with your team and work closely with your supervisor(s) in the unit. You will also complete tasks efficiently in a busy environment, adapt quickly to different communication styles, acquire a broad understanding of office policies and processes, and meet required accuracy percentages and deadlines consistently. This position is part of the Recording and Licensing Technician series. You will have the opportunity to plan, assign, organize, and direct work unit activities in a lead worker role. It offers a great foundation for future positions within the Auditor's Office and throughout Pierce County. Pierce County is committed to your professional development through online learning options, and other training opportunities designed to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Requirements

Four years of clerical or customer service experience, that includes two years with cashiering experience and six months of lead experience.
Certified Vehicle Licensing Representative.
Applicant will need to authorize and complete a background check.

Nice To Haves

Additional education or experience which clearly indicates the ability to perform the essential functions of this position may substitute on a year for year basis.

Responsibilities

Perform lead functions such as setting priorities; distributing and checking work; devising and evaluating office procedures and implementing changes subject to approval of supervisor; providing technical assistance as needed; resolving minor work and personnel problems.
Ensure consistent interpretation of laws, rules, policies, and procedures.
Provide technical assistance to subordinates in answering questions and resolving problems related to processing legal documents.
Interpret the Revised Code of Washington (RCW) and the Washington Administrative Code (WAC) as they apply to the department’s procedures and provide guidance on the regulations.
Handle the most complex transactions within the division.
Perform essential functions of Recording and Licensing Technician 1 and 2.