Record Retrieval Call Support (29723)

Insight Service Group (ISG)Valparaiso, IN
$12 - $12Remote

About The Position

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Support to join our Medical Records team.

Requirements

  • Excellent written and verbal communication
  • Strong work ethic
  • Strong computer skills
  • Effective organizational skills
  • Ability to Multi-Task
  • Detail-oriented
  • Self-starter
  • Ability to work independently in a remote setting
  • Adhere to direction provided by Team Lead
  • Ability to adhere to multiple client protocols
  • Microsoft Office: 1 year (Required)
  • Computer skills: 3 years (Required)

Nice To Haves

  • Knowledgeable of basic Microsoft Office Programs (preferred)
  • Record Retrieval: 1 year (Preferred)

Responsibilities

  • Assist the team with status inquiries to outstanding entities.
  • Mostly outbound phone calls.
  • Some faxing, emailing and mailing via USPS/UPS through our mailroom.
  • Entering accurate diary entries in the system for all events regarding workflow.
  • Responding to internal and external inquiries in a timely and appropriate manner.
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