OnSite Document Retrieval Clerk

Zelis • Morristown, TN

1d • Onsite

About The Position

At Zelis, we Get Stuff Done. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. As part of the Price Optimization division, the Document Retrieval Clerk supports the efficiency of the Document Retrieval team by managing high-volume administrative workflows and processing document requests accurately and on time. This role supports daily operations by maintaining organized records, tracking request statuses, and ensuring compliance with internal standards. The ideal candidate is detail-oriented, highly organized, able to manage multiple priorities and effectively in a fast-paced environment while maintaining accuracy and professionalism. This position will require 100% onsite work at the Zelis office in Morristown, NJ.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.
• 2+ years of administrative experience, preferably in healthcare or document management.
• Proficiency in Microsoft Office Suite and document management systems.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Comfortable working independently and collaboratively.
• Candidates who require visa sponsorship now or in the future cannot be considered.

Responsibilities

• Receive, sort, and prioritize incoming document requests to ensure timely processing.
• Manage outgoing and incoming mail, including opening, sorting, and preparing documents for scanning.
• Scan records and route them to the appropriate Document Retrieval Representatives.
• Accurately enter data into external portal systems.
• Retrieve, download and organize records from various portals and systems.
• Liaise with internal stakeholders to ensure clarity and accuracy of document requests.
• Maintain tracking systems and trends to identify areas for efficiency with providers.
• Assist with cross-functional projects including pre-pay, post-pay, tech denials, and readmissions.
• Performs other duties as required.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED