Reconciliation Specialist

MNB•Malvern, AR

10h

About The Position

The Reconciliation Specialist maintains accurate and timely unposted/NSF transaction processes for deposit customers. The role focuses on general ledger and correspondent bank reconciliations, problem solving, and related deposit operations work. Work is performed with limited oversight by the Deposit Operations Team Manager and is highly confidential, requiring skilled computer use. The position reports to the Deposit Operations Team Manager and operates under the general supervision and guidance of the Deposit Operations Assistant Manager. The role also supports the Reconciliation Department through maintaining logs and reports, training colleagues for backup coverage, performing unclaimed property due diligence and filing reports in compliance with state law, and completing clerical tasks. The employee is expected to provide excellent customer service, safeguard confidential information, support colleagues, and represent the bank professionally.

Requirements

High school diploma or GED.
At least two years of related work experience or training in a business field such as accounting, office management, or finance, demonstrating mathematical or balancing skills.
At least one year of experience working in a bank or other financial institution.
Strong mathematical aptitude and ability to learn general ledger accounting.
Strong organizational skills and attention to detail.
Ability to manage assigned tasks independently and meet time constraints.
Excellent oral and written communication skills.
Ability to read, understand, and comply with policy manuals, laws, regulations, procedures, and controls, and exercise independent judgment, initiative, and discretion.
Trustworthiness, courtesy, tact, and diplomacy when dealing with others.
Transportation to attend required training or meetings at designated bank locations.
Proficiency typing on a keyboard and using a 10-key calculator.
Ability to use standard office equipment and proficiently use MS Office applications, including Word and Excel.
Professional appearance and manner.
Ability to perform the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

Deliver positive, confident customer service in person and by phone.
Process unposted/NSF transactions and ACH exceptions.
Assess NSF/OD charges to customers.
Process check returns from correspondent banks.
Conduct correspondent bank, teller cash and equivalent account, general ledger balance sheet, and MNB deposit account reconciliations.
Prepare general ledger entries and adjustment entries to correct improper deposit-account transactions, including entries between correspondent banks.
Research variances and resolve reconciliation issues.
Maintain logs and reports used by the Reconciliation Department.
Train others in the Reconciliation Department for backup purposes.
Perform unclaimed property due diligence and file reports in compliance with state law.
Perform clerical functions, including data entry, faxing, scanning, and photocopying.
Protect bank operations through strict confidentiality.
Support team members, collaborate on ideas, participate in volunteer opportunities, and exhibit professionalism.
Perform other related duties as assigned.