Reconciliation Specialist

Malvern National Bank (MNB)•Malvern, AR

About The Position

The Reconciliation Specialist maintains accurate and timely unposted/NSF transaction processes for deposit customers. Under general supervision, the role focuses on general ledger and correspondent bank reconciliation, problem solving, and confidential computer-based work, with limited oversight by the Deposit Operations Team Manager. The position also supports the Deposit Operations team through customer service, accurate transaction processing, reconciliation research, recordkeeping, and training department colleagues for backup purposes. The work is performed in a typical office setting with moderate noise and no harmful environmental conditions identified.

Requirements

High school diploma or GED.
Two years of related work experience or training in a business field such as accounting, office management, or finance, demonstrating mathematical or balancing skills.
At least one year of experience working in a bank or other financial institution.
Strong mathematical aptitude and ability to learn general ledger accounting.
Strong organizational skills and attention to detail.
Ability to manage assigned tasks independently and meet time constraints.
Excellent oral and written communication skills.
Ability to read, understand, and comply with policies, laws, regulations, procedures, and controls, and to exercise independent judgment, initiative, and discretion.
Trustworthiness, courtesy, tact, and diplomacy when dealing with others.
Ability to provide transportation to required training or meetings at designated bank locations.
Proficiency with keyboarding and a 10-key calculator.
Ability to use standard office equipment, including computers, software, copiers, scanners, printers, fax machines, and multi-line telephone systems.
Proficiency with Microsoft Office applications, including Word and Excel.
Professional appearance and manner.
Ability to meet the physical demands of the position, with reasonable accommodations where applicable.

Responsibilities

Deliver positive, courteous customer service in person and by phone.
Process unposted/NSF transactions and ACH exceptions.
Assess NSF/OD charges to customers.
Process check returns from correspondent banks.
Conduct correspondent bank reconciliations.
Prepare adjustment entries to correct improper deposit account transactions, including entries between correspondent banks.
Reconcile teller cash and equivalent accounts.
Prepare general ledger entries and reconcile general ledger balance sheets.
Reconcile MNB deposit accounts.
Research variances and resolve reconciliation issues.
Maintain logs and reports used by the Reconciliation Department.
Train other Reconciliation Department employees for backup purposes.
Perform unclaimed property due diligence and file reports in compliance with state law.
Perform clerical functions such as data entry, faxing, scanning, and photocopying.
Protect bank operations through strict confidentiality.
Support supervision, assist team members, collaborate on ideas, participate in bank volunteer opportunities, and maintain professionalism.
Perform other related duties as required or assigned.