Reconciliation Lead

Omnicell • Fort Worth, TX

15h • $17 - $18 • Hybrid

About The Position

The Lead Reconciliation Analyst leads the team that provides reconciliation services to FDS Amplicare customers and oversees customer relationships and communication. The role requires an in-depth understanding of customers’ needs and businesses to help them make effective use of the FDS Amplicare reconciliation application.

The position is onsite in Fort Worth, Texas, Monday through Wednesday and work from home Thursday and Friday. The stated hours are 8 a.m. to 5 p.m., and these arrangements are non-negotiable. The listed hourly rate is $17.50; the base compensation range is $17.12 to $17.50, with actual compensation subject to factors including location, education, experience, and skillset.

The role requires maintaining confidentiality and complying with HIPAA guidelines for corporate and customer information. The work environment includes a combination of office and home work. The employee regularly stands, walks, sits, uses hands to finger, handle, or feel, and talks or hears. The employee frequently reaches with hands and arms, climbs or balances, and stoops, kneels, crouches, or crawls. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A drug screen is not required.

Requirements

• High school diploma or GED.
• One to two years of experience in a professional customer service environment.
• Proficiency in general office automation, including use of the Sfax application, copy machines, and multi-line phone systems.
• Ability to understand and apply standard operating procedures.
• Ability to coach staff and customers on technical and business-process best practices.
• Ability to gather and analyze information skillfully.
• Strong basic mathematical skills.
• Typing speed of at least 35 words per minute.
• Ability to establish and maintain cooperative working relationships with staff and customers.
• Exceptional written and verbal communication skills.
• Self-starter able to work with minimal supervision.
• Ability to identify and resolve problems in a timely manner.
• Excellent organizational skills and ability to prioritize and plan work activities and use time efficiently.
• Treat people with respect and uphold organizational values.
• Ability to manage people through influence.
• Ability to manage stressful situations, including difficult or emotional customer situations, and respond promptly to customer or team needs.
• Excellent attendance, punctuality, and attention to detail.
• Intermediate knowledge of Microsoft Word and Excel.
• Knowledge of or experience with cloud-based webinar applications such as Zoom.
• Ability to maintain solid typing skills at 35 words per minute.

Nice To Haves

• Associate or bachelor’s degree.
• Pharmacy industry knowledge.
• Experience managing direct or indirect reports.
• Experience in billing or reconciliation.
• Ten-key by touch.

Responsibilities

• Own customer relationships and communication during onboarding, including welcome correspondence, follow-up training, and assistance completing documentation needed to establish third-party payer data transmittal.
• Communicate required customer actions, including deposit verifications, write-off approvals, and completion of forms and documentation.
• Communicate issues that arise, including claims disputes.
• Oversee development and communication of customer reports.
• Partner with the Onboarding team to establish electronic receipt of 835 forms from third-party payers.
• Analyze reconciliation data and trends, and assist customers in designing accounting protocols for payment submission and claims posting activities.
• Answer customer questions quickly and accurately, and route incoming calls to appropriate parties.
• Resolve customer complaints when possible or escalate them to management.
• Keep cases updated in NetSuite in a timely manner.
• Use webinars to educate and train customers on the reconciliation application and available reports.
• Complete the Unposted Claims Report quarterly for assigned stores.
• Perform root cause analysis on recurring issues and conduct claims research.
• Maintain confidentiality and comply with HIPAA guidelines for corporate and customer information.
• Track and escalate technical issues.
• Maintain satisfactory attendance in accordance with policy.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans covering eligible U.S. employees and dependents.
• Voluntary wellness and employee assistance programs.
• Life insurance.
• Disability plans.
• Retirement plans with matching.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED