Recon Internal Service Writer

Ressler Motor Company • Bozeman, MT

5d • Onsite

About The Position

The Recon Internal Service Writer is responsible for managing repair orders, ensuring accuracy, and coordinating with various departments to maintain shop efficiency and customer satisfaction. This role involves documenting vehicle information, tracking repair progress, managing technician productivity, and adhering to all company policies and safety regulations.

Requirements

• Valid Driver License

Responsibilities

• Maintain order of UVI/PDI parking areas.
• Invoice ROs (repair orders) ensuring accuracy and that all repair orders are closed within a thirty (30) day work period.
• Close ROs.
• Review technician hours for accuracy at the end of each pay period.
• Coordinate with Sales/Detail.
• Check in new transport vehicles.
• Develop repair orders by fully documenting customer information and vehicle maintenance, and mileage.
• Keep sales/managers updated on status changes (cost, time or additional recommendations).
• VIS or TIS all incoming vehicles for recalls or salvaged VINS to determine warranty coverage and check for open recalls to ensure they are performed.
• Manage shop efficiency and technician productivity.
• Communicate with management regarding comebacks, ensure that quality control is being performed.
• Communicate with technicians and service writers if jobs are not going as planned and make adjustments accordingly.
• Assist technicians with miscellaneous services.
• Follow progress of each repair order.
• Dispatch work to technician ensuring maximum technician hours.
• Oversee technician comebacks.
• Report maintenance needs on shop equipment.
• Understand and follow federal, state and local regulations for all hazardous wastes.
• Follow all procedures and policies set forth by management, the Employee Handbook and the Non-DOT Drug and Alcohol Policy.
• Keep a neat and orderly work station.
• Be willing to perform necessary tasks outside of normally assigned duties and responsibilities.
• Follow Ressler Motor Company’s Philosophy, Values and Mission Statement.
• Maintain and wear all required safety and health personal protective equipment in the manner recommended by the equipment manufacturer.
• Follow all safety and health procedures to ensure a safe work environment.
• Any other duties as assigned by management.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) and matching
• Health Savings Account (HSA)
• Life Insurance
• Paid Time Off
• Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed