Recon Accounts Specialist II, Manheim Riverside

Cox • Riverside, CA

4d • $20 - $30

About The Position

The Recon Account Specialist II plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends coordination and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

Requirements

• A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience).
• The ability to adapt in a fluid and changing environment.
• Strong organizational and time management skills.
• Must be able to clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• 3+ years of automotive, mechanical, and/or body shop experience

Responsibilities

• Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Benefits

• Sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED