Recertification Specialist

Beacon Communities•Hyde Park, MA

About The Position

Coordinates with resident households to collect necessary income, expense, and asset information to calculate rent and/or program eligibility based on affordable program type. Achieves and maintains timeliness of recertifications in line with agency and program requirements. Responsible for all phases of the recertification process. Reports to Property Manager, Assistant Property Manager, and/or Compliance Manager. No supervisory duties required. Non-Exempt.

Requirements

Associates degree or equivalent work experience required.
Attention to detail required.
Knowledge of subsidy regulations including but not limited to Project Based Section 8 and Low Income Housing Tax Credit.
Proficient in Microsoft Office and Excel.
Highly motivated and able to work independently.
Ability to handle resident or building emergency situations if needed.
Excellent organizational and interpersonal skills required.
Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Customer Service, Product Knowledge, Sales Skills, Communication, Internet Savvy.

Nice To Haves

Two years Occupancy Specialist or Recertification Specialist in an affordable housing environment desirable.

Responsibilities

Processes all recertifications for the property.
Builds relationships with prospective and current residents and coordinates all phases of the recertification process: interviews, processing, preparation and execution of applicable income certification documents.
Utilizes property management software and other tracking mechanisms to identify effective dates of upcoming recertifications, drafts and sends notifications to households as applicable.
Prepares document packages for annual/biennial recertifications.
Interviews resident households to collect all applicable income, asset and eligibility information.
Calculates and/or determines rent and/or continued program eligibility/compliance based on subsidy program.
Runs applicable EIV reports and resolves any corresponding issues.
Works in tandem with subsidy partners to ensure appropriate resident and subsidy lease charges are entered into property management software.
Provides backup support to Occupancy Specialist as requested by a Supervisor.
Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
Enforces and adheres to company policies, rules and regulations.
Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
Preserves and respects resident and applicant confidentiality.