Evening and Weekend Part Time Receptionist

Mike Johnsons Hickory Toyota • Hickory, NC

3d • Onsite

About The Position

The Receptionist is expected to protect the legal, financial, and moral well-being of the dealership. They will ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits. The role involves accurately filing receipts and permits to maintain an accurate record-keeping process for quick data retrieval. The Receptionist will also act as a teacher to support the efforts of other employees and seek ways to improve business operations efficiencies and customer service. The primary duties include ensuring maximum productivity, customer service, and cost control, while achieving customer satisfaction standards. This involves effectively greeting, communicating with, and guiding customers to appropriate departments. The role requires accurate review of money and permits for consistent tracking, reporting to work on time, and maintaining a reliable work schedule. The Receptionist must effectively communicate and perform all job duties requested by management, operate with integrity, demand high ethical standards, set an example of good attitude and professionalism, and help resolve customer complaints. The schedule varies by season: Spring/Summer is Monday-Friday 4:30 PM - 8:00 PM and Saturday 8:00 AM - 7:00 PM. Fall/Winter is Monday-Friday 4:30 PM - 7:00 PM and Saturday 8:00 AM - 6:00 PM.

Requirements

• High school diploma or the equivalent, preferred.
• One year of reception experience in a retail facility is desirable.
• Working knowledge of Outlook and Microsoft Office applications.
• One year of customer service experience.
• Professional communication skills.
• Demonstrate ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.
• Understand and adhere to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
• Understand his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.
• Represent our dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
• Clearly identify and professionally express issues in positive or negative situations.
• Prioritize and plan work activities and use time efficiently.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Consistently be at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Observe safety and security procedures and use equipment and materials properly.

Nice To Haves

• One year of reception experience in a retail facility is desirable.

Responsibilities

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greet, communicate with and guide customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Report to work on time and maintain a reliable work schedule.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity and demand the highest ethical standards from self and others.
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments.

Benefits

• Positive working environment with opportunities for professional growth through training and advancement from within the organization.
• Medical
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• Comprehensive employee recognition programs.
• Continued training through the manufacturer.
• Opportunities for career advancement.
• Comprehensive training
• Competitive compensation

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED