CCHL Receptionist - Sugarloaf Parkway

Capital City Bank Group, Inc.•Johns Creek, GA

20h•Onsite

About The Position

Capital City Home Loans is seeking a Receptionist to assist a fast-paced Mortgage office. The role involves answering and transferring calls, greeting clients, and directing them appropriately. Additionally, the Receptionist will assist in projects for various departments. All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard. All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times.

Requirements

Must be fluent in English.
Strong knowledge of Microsoft Office Suite.
Ability to learn new software systems.
Exhibit the ability to maintain workflow and customer follow-up.
Must have strong communication skills, verbal, written and listening.
Must have the ability to maintain highly confidential information.
Must pay attention to detail under tight deadlines or heavy workloads.
Highly motivated and client-oriented.
High school diploma or equivalent.
Must have the ability to multi-task and manage multiple projects.
Minimum of two years of mortgage or administrative assistance experience.
Knowledge of mortgage software applications.

Nice To Haves

Fluent in Spanish a plus.

Responsibilities

Answer and direct calls to the appropriate staff.
Welcome and assist clients in a friendly manner.
Maintains security by following procedures in regard to visitors in the building during regular office hours.
Verify confidentiality is secure by keeping sensitive information in locked drawers/cabinets.
Monitors and distributes daily mail, FedEx packages, UPS packages, and courier services to/from office.
Monitors and replenishes break room supplies.
Monitors organization and cleanliness of reception area, workspaces and break room.
Assist processing, closing, and other departments as needed.
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.