Receptionist, Plastic Surgery (Mashpee)

Cape Cod Healthcare•Hyannis, MA

8h•Onsite

About The Position

The Receptionist is responsible for greeting patients, managing phone calls, patient check-in and check-out, scheduling appointments, maintaining patient records, and ensuring accurate administrative record-keeping. This role requires strong communication skills, proficiency with office technology, and the ability to handle various administrative tasks in a medical practice setting. The receptionist must maintain patient confidentiality and work effectively with colleagues, patients, and other personnel.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent related work experience.
Strong communication and interpersonal skills.
Experience with current office technology.
Proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.).
Experience in an office setting with at least 1 year experience.
Knowledge of various insurance authorization/referral requirements.
Medical Terminology knowledge.
Typing skills at 30 WPM.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer the phone within three rings, direct calls, and take accurate messages.
Check-in/register patients, verify demographic and insurance information, collect co-pays, and prepare deposits.
Provide patients with appropriate paperwork and photocopy insurance cards and photo ID.
Schedule and reschedule patient appointments and consult requests.
Maintain physician's daily appointment schedule and prepare charts.
Edit clinician schedules for time off, sick time, vacation, etc.
Process cancellations and no-show appointments.
Open and distribute mail.
Check-out patients, schedule follow-up appointments, and coordinate referrals.
Prepare associated forms such as requisitions or referral forms.
Maintain patient records, including scanning documents into the EMR.
Refer patients with billing inquiries to the billing office.
Print and provide medical records information to outside agencies and physicians.
Maintain confidentiality of patient information according to HIPAA regulations.
Ensure accurate maintenance of administrative records and communicate effectively with others.
Maintain harmonious and cooperative relations with colleagues, staff, patients, and guests.
Adjust to unexpected changes and increased patient volumes.
Attend departmental meetings.
Perform other work-related duties as assigned or requested.