Receptionist-Full Time or Part Time
About The Position
The Receptionist is the first point of contact for patients and visitors and represents the Health Center in a courteous, compassionate, and professional manner while providing a quality reception and customer service experience. The role is based at the South Fallsburg office and/or Liberty office and is available full-time or part-time. The schedule may include Sunday through Friday shifts and rotating Saturday nights during summer months. The Receptionist maintains patient confidentiality, handles appointments and registration, supports check-in, verifies insurance, and directs calls and visitors to the appropriate staff or department. The position is in a normal office environment and includes a combination of sedentary work and physical activities such as standing, walking, reaching, pushing, pulling, and lifting.
Requirements
- Excellent interpersonal and customer service skills.
- Computer skills and ability to use the company’s electronic software.
- Ability to adapt to new electronic software systems.
- Ability to manage heavy phone and patient traffic while maintaining a courteous and professional demeanor.
- Ability to perform in stressful situations and a high-volume environment.
- Ability to follow oral and written instructions.
- Ability to establish and maintain courteous, professional relationships with staff and patients.
- Attention to detail in assigned projects.
Responsibilities
- Maintain confidentiality of patient information.
- Greet patients and visitors in person or by telephone in a positive and helpful manner.
- Confirm and schedule appointments with existing and new patients over the phone or in person.
- Register new and existing patients and complete check-in using the company’s scheduling software.
- Assist patients with completing forms, such as welcome sheets.
- Verify insurance and charge self-pay patients.
- Keep appointments on schedule by notifying staff when patients arrive.
- Listen to and return voicemails to assist patients, using the company’s phone system.
- Assist with confirming patient appointments at least 24 hours in advance.
- Direct calls and visitors to the appropriate individual or department according to accepted protocol.
- Comply with applicable policies and procedures and support the Compliance Program.
- Perform other duties as required to support organizational operations.
Benefits
- Modern state-of-the-art facilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
