RECEPTIONIST
Horizon Health•Paris, IL
•$15 - $21•Onsite
About The Position
The receptionist is responsible for answering phones, scheduling appointments, routing calls, creating patient cases, and taking appropriate information from patient. The use of communication skills to clarify patient needs and understanding of provider appointment needs are imperative.
Requirements
- High school graduate
- Excellent customer service skills are a requirement
Nice To Haves
- At least one year of general office experience is preferred.
Responsibilities
- Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and makes appointment utilizing appropriate guidelines.
- Utilizes superior customer service skills to provide service to patients when diffusing difficult encounters.
- Determine if calls are urgent or emergent by listening to the patient, following established guidelines, and then transferring the call to a nurse when appropriate.
- Composes messages for physician/providers, nurses or other medical staff based on member requests.
- Performs clerical duties which may include scheduling new patient appointments, processing self-referral requests, calling patients to cancel and reschedule appointments.
- Answers basic insurance/financial questions and refers the difficult questions to the billers.
- Works closely with patient advisory and/or nursing staff to ensure timely and effective appointment scheduling.
Benefits
- competitive salary
- medical, dental and vision insurance
- Employee 403(b)
- health savings account with Company match
- Vacation, Sick and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
