Receptionist HCC

PruittHealth•New Bern, NC

About The Position

Performs the facility’s day-to-day administrative, secretarial, and receptionist functions according to established procedures and as directed by the Office Supervisor. The role handles incoming calls, visitor reception, correspondence, records, billing statements, payroll-related support, and other clerical duties. It also supports residents, families, visitors, and facility staff while maintaining confidentiality and responding to or reporting resident emergencies.

Requirements

High school diploma or equivalent.
At least six months of experience in a payroll, insurance, and/or clerical position.
Type at least 50 words per minute with high accuracy.

Nice To Haves

Two years of experience in a payroll, insurance, and/or clerical position preferred.
Coursework in payroll, bookkeeping, office procedures, or related subjects.

Responsibilities

Answer incoming telephone calls and direct them to the appropriate person or department.
Maintain confidentiality of personnel information in accordance with the Privacy Act and personnel policies governing information release.
Type documents, reports, and letters at a minimum of 50 words per minute with high accuracy.
Complete repetitive tasks, including paperwork, for extended periods.
Recognize, respond to, and/or immediately report resident emergency situations.
Maintain strict confidentiality of facility data and protect the privacy of records and information concerning residents, employees, and the facility.
Communicate with and support residents, families, visitors, and others.
Perform assigned tasks according to policies and procedures and as instructed by the Administrator.
Notify the supervisor of pending absence or tardiness within the timeframe described in the personnel handbook.
Operate the copier, office machines, and computer as directed.
Prepare and mail statements according to established billing procedures.
Assist with preparing time cards and distributing payroll checks.
Maintain current files and listings of residents, emergency phone numbers for on-call personnel, key personnel, and related information.
Greet visitors, guests, residents, salespeople, and others; monitor or report suspicious persons or situations to the Administrator.
Receive, sort, and distribute mail as directed.
Refer difficult or conflicting interactions or situations to the Administrator or appropriate department head.
Conduct annual salary and wage surveys and report findings to the Administrator.
Assist with reporting complaints and grievances from residents, families, visitors, and partners.
Assist with completing forms, reports, and other tasks that are not considered essential functions.
Assist with supply inventory.