Receptionist HCC

PruittHealth•Brunswick, GA

About The Position

The Receptionist performs day-to-day administrative, secretarial, and reception functions at the facility in accordance with established procedures and as directed by the Office Supervisor. The role supports residents, families, visitors, and staff; handles calls, correspondence, records, billing-related tasks, and office equipment; and escalates emergencies, complaints, and concerning situations to the appropriate personnel.

Requirements

High school diploma or equivalent.
At least six months of experience in a payroll, insurance, and/or clerical position.
Ability to type at least 50 words per minute with high accuracy.

Nice To Haves

Two years of experience in a payroll, insurance, and/or clerical position.
Courses in payroll, bookkeeping, office procedures, or related subjects.

Responsibilities

Answer incoming telephone calls and direct them to the appropriate person or department.
Protect confidential personnel information and maintain the confidentiality and privacy of facility, resident, and employee information and records.
Type documents, reports, and letters at a minimum of 50 words per minute with high accuracy.
Complete repetitive tasks, including paperwork, for extended periods.
Recognize, respond to, and/or immediately report resident emergencies.
Communicate with and support residents, families, visitors, and others.
Perform assigned tasks in accordance with policies and procedures and as instructed by the Administrator.
Notify the supervisor of pending absences or tardiness within the timeframe stated in the personnel handbook.
Operate the copier, office machines, and computer as directed.
Prepare and mail statements according to established billing procedures.
Assist with preparing time cards and distributing payroll checks.
Maintain current files and lists of residents, emergency phone numbers for on-call personnel, key personnel, and related information.
Greet visitors, guests, residents, salespeople, and others; monitor or report suspicious persons or situations to the Administrator.
Receive, sort, and distribute mail as directed.
Refer difficult or conflicting interactions and situations to the Administrator or appropriate department head.
Conduct annual salary and wage surveys and report findings to the Administrator.
Assist with reporting complaints and grievances from residents, families, visitors, and partners.
Assist with completing forms and reports that are not considered essential functions.
Assist with supply inventory.