Receptionist HCC

PruittHealth • Austell, GA

1d

About The Position

Performs the day-to-day administrative, secretarial, and receptionist functions of the facility in accordance with established procedures and as directed by the Office Supervisor. The role supports residents, families, visitors, facility staff, and administrative operations while maintaining confidentiality of personnel, resident, and facility information.

The receptionist handles calls and visitors, prepares and distributes documents and mail, supports billing and payroll-related tasks, maintains files and contact listings, and assists with reports, complaints, and supply inventory. The position also requires responding to or reporting resident emergencies and referring difficult interactions to the Administrator or appropriate department head.

Requirements

• High school diploma or equivalent.
• At least six months of experience in a payroll, insurance, and/or clerical position.
• Ability to type at least 50 words per minute with high accuracy.

Nice To Haves

• Two years of experience in a payroll, insurance, and/or clerical position preferred.
• Courses in payroll, bookkeeping, office procedures, or related subjects.

Responsibilities

• Answer incoming telephone calls and direct them to the appropriate person or department.
• Maintain confidentiality of personnel information in accordance with the Privacy Act and established personnel policies.
• Type documents, reports, and letters at least 50 words per minute with high accuracy.
• Remain at repetitive tasks for extended periods while completing paperwork.
• Recognize, respond to, and/or immediately report resident emergency situations.
• Maintain strict confidentiality of facility data and protect the privacy of resident, employee, and facility records and information.
• Communicate with and support residents, families, visitors, and others.
• Perform assigned tasks in accordance with policies and procedures and as instructed by the Administrator.
• Notify the supervisor of pending absence or tardiness within the timeframe described in the personnel handbook.
• Operate the copier, office machines, computer, and other equipment as directed.
• Prepare and mail statements in accordance with established billing procedures.
• Assist with preparing time cards and distributing payroll checks.
• Maintain current files and listings of residents, emergency phone numbers for on-call personnel, key personnel, and related information.
• Greet visitors, guests, residents, salespeople, and others; monitor or report suspicious persons or situations to the Administrator.
• Receive, sort, and distribute mail as directed.
• Refer difficult or conflicting interactions and situations to the Administrator or appropriate department head.
• Conduct annual salary and wage surveys and report findings to the Administrator.
• Assist with reporting complaints and grievances from residents, families, visitors, and partners.
• Assist with completing forms and reports that are not considered essential functions.
• Assist with supply inventory.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED