Receptionist, PCP (Sandwich)

Cape Cod Healthcare•Sandwich, MA

2d•Onsite

About The Position

The Receptionist is responsible for greeting patients, managing appointments, maintaining patient records, and ensuring smooth front-office operations in a medical practice. This role requires strong communication and organizational skills to effectively interact with patients, staff, and external agencies while adhering to HIPAA regulations and practice protocols.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent

Nice To Haves

Strong communication and interpersonal skills
Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Experience in an office setting with at least 1 year experience preferred
Knowledge of various insurance authorization/referral requirements preferred
Medical Terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Greet and acknowledge patients promptly.
Answer phones professionally within three rings, direct calls, and take accurate messages.
Check-in/register patients, verify demographic and insurance information, collect co-pays, and prepare deposits.
Provide and collect necessary patient paperwork, and photocopy insurance cards and photo ID.
Schedule and reschedule patient appointments and consult requests accurately in the EMR system.
Maintain physician schedules and prepare charts for upcoming appointments.
Edit clinician schedules for time off, sick time, vacation, etc.
Process cancellations and no-show appointments, and notify clinicians.
Open and distribute mail to appropriate staff.
Check-out patients, schedule follow-up appointments, and coordinate referrals for labs, radiology, and other physicians.
Prepare associated forms such as requisitions or referral forms.
Maintain patient records by scanning documents into the EMR.
Refer patients with billing inquiries to the billing office.
Print and provide medical records information to outside agencies and physicians.
Maintain confidentiality of patient information according to HIPAA.
Ensure accurate maintenance of administrative records and effective communication with colleagues, patients, and visitors.
Maintain harmonious and cooperative relations with staff, patients, and guests.
Adjust to unexpected changes to meet responsibilities during absences or increased patient volumes.
Attend departmental meetings.
Perform other work-related duties as assigned.
Float to other MACC practices when required.