Receptionist - Bilingual Spanish & English Required

Cole Health•Austin, TX

1d•$14 - $17•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language. The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Requirements

Bilingual English/Spanish required.
One year minimum of experience as a receptionist in a medical setting.
Team Player.
Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask.
Microsoft Office – Expert Level.
High School Diploma or equivalent.
Flexible Hours.
Exceptional reading and comprehension skills.
Excellent writing skills.
Command of the English & Spanish language.
Knowledge of interpreting techniques.
Knowledge of cultural and linguistic differences that impact effective communication.
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language.
Ability to provide accurate, high quality interpretation services under pressure.
Ability to access reference material needed to carry out their interpretation duties.
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
Ability to handle therapeutic documents, terminology.
Efficiency and strong team spirit.
Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Proficient in Microsoft program applications and strong clerical skills.
Observes patient confidentiality and follows HIPAA guidelines.

Nice To Haves

Medical Receptionist Experience preferred.
Graduation from an accredited college with an associate degree preferred.
One year of interpreting experience.
Any equivalent combination of related education, training and experience.

Responsibilities

Greet clients and provide necessary documents for completion.
Check patients in the scheduler and contact necessary therapists.
Collect and process co-pays from clients.
Professionally answer and redirect phone calls.
Check and follow up on telephone messages.
Place appointment reminder calls to patients.
Maintain front desk metric boards.
Follow opening or closing procedures for the front desk.
Maintain cleanliness and order in front desk areas, including stocking supplies.
Receive and process communication regarding Medicaid and Commercial Insurance coverage and authorization status.
Process incoming faxes.
Record client cancellations and notify therapists.
Be knowledgeable of organization personnel, business, and locations.
Be knowledgeable of emergency procedures and equipment.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Provide accurate, high-quality interpretation services under pressure.
Access reference material needed for interpretation duties.
Use specialized terminology and explain therapeutic procedures.
Translate material, either written or spoken, from one language to another.
Handle therapeutic documents and terminology.
Maintain good inter-personal relationships.
Serve as administrative back up when necessary.