Receptionist - Bilingual Spanish & English Required

Cole Health•San Antonio, TX

1d•$14 - $16•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The Interpreter/Translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English & Spanish language. The Interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language. Specific job responsibilities may vary from time to time. Interpreting/Translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Requirements

Bilingual English/Spanish required
One year minimum of experience as receptionist in a medical setting
Team Player
Accuracy, Dependability, Friendly, Outgoing, Polite, Multitask
Microsoft Office – Expert Level
High School Diploma or equivalent
Flexible Hours
Exceptional reading and comprehension skills
Excellent writing skills
Command of the English & Spanish language
Knowledge of interpreting techniques
Knowledge of cultural and linguistic differences that impact effective communication
Ability to translate documents, letters, therapeutic instructions, registration information, consents, etc. into the Target Language
Ability to provide accurate, high quality interpretation services under pressure
Ability to access reference material needed to carry out their interpretation duties
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures
Ability to handle therapeutic documents, terminology
Efficiency and strong team spirit
Command of the Speech, Occupational, & Physical therapy treatment Terminology
Proficient in Microsoft program applications and strong clerical skills

Nice To Haves

Medical Receptionist Experience preferred
Graduation from an accredited college with an associate degree preferred
One year of interpreting, or any equivalent combination of related education, training and experience

Responsibilities

Greet clients and provide necessary documents for completion.
Check patients in the scheduler and contact therapists as needed.
Collect and process co-pays from clients.
Professionally answer and redirect all phone calls.
Check and follow up on telephone messages.
Place appointment reminder calls to patients.
Maintain front desk metric boards.
Follow opening or closing procedures for the front desk.
Maintain cleanliness and order in the front desk, waiting area, bathrooms, and kitchens.
Maintain stock of cards, client forms, and brochures in the waiting room.
Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.
Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage.
Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information.
Process incoming faxes to the proper person.
Record client cancellations in Raintree Scheduler and contact the therapist.
Be knowledgeable of organization personnel, the nature of Cole Pediatric Therapy business, and locations.
Be knowledgeable of all emergency procedures and the location of emergency equipment.
In an emergency situation, be prepared to call “911” and transport the emergency binder and appointment schedule out of the office during evacuation.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Advertise Attendance Reward Program.
Reschedule client appointments as make-ups.
Assemble Client Welcome Packets (Medicaid and Insurance).
Update and maintain Food log and any other compliance logs.
Create new employee mailboxes.
Fax/mail reports to physician offices and parents, and track receipt of physician signature.
File and scan documents.
Assist with training of other administrative team members.
Carry out any other projects assigned by the Executive Office Manager.
Provide accurate, high-quality interpretation services under pressure.
Access reference material needed to carry out interpretation duties.
Use specialized terminology and explain/communicate Therapeutic Procedures.
Translate material, either written or spoken, from one language to another.
Handle therapeutic documents and terminology.
Maintain good inter-personal relationships.
Be proficient in Microsoft program applications and possess strong clerical skills.
Serve as administrative back up when necessary.
Carry out any other projects assigned by their supervisor.